Profession trolley bus driver

Trolley bus drivers operate trolley buses or guided buses, take fares, and look after passengers.

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Personality Type

• Enterprising / Conventional
• Realistic / Social
• Realistic / Conventional

Knowledge

• Mechanics of trolley buses

  Understand the mechanics of trolley buses, so as to be able to report any malfunction to technicians and relevant parties. Know that trolley buses, having electric motors, are more effective than diesel engines in providing torque at start-up, an advantage for climbing steep hills. Unlike combustion engines, electric motors draw power from a central plant and can be overloaded for short periods without damaging them.

• Electrical operation of trolley buses

  Understand the electrical operation of a trolley bus, including the use of two wires and poles to complete the electrical circuit of the bus.

• Road traffic laws

  Understand road traffic laws and the rules of the road.

• Passenger transport regulations

  Have knowledge of passenger transport conventions and regulations.

• Health and safety measures in transportation

  The body of rules, procedures and regulations related to health and safety measures intended to prevent accidents or incidents in transportation.

• Effective perception of transport environment

  Know the local transport topography, including roads, traffic hotspots, and alternative routes to reach a destination. Use knowledge to transport the vehicle to its destination in the most time and fuel efficient manner, and minimising safety risks.

Skills

• Communicate clearly with passengers

  Speak clearly in addressing travellers; communicate information related to their itinerary. Make announcements to passengers upon approaching the prescribed destination.

• Provide first aid

  Administer cardiopulmonary resuscitation or first aid in order to provide help to a sick or injured person until they receive more complete medical treatment.

• Drive in urban areas

  Drive vehicles in urban areas. Interpret and understand transit signs in a city, the regulation of traffic, and the related common automobility agreements in an urban area.

• Apply conflict management

  Take ownership of the handling of all complaints and disputes showing empathy and understanding to achieve resolution. To be fully aware of all Social Responsibility protocols and procedures, and to be able to deal with a problem gambling situation in a professional manner with maturity and empathy.

• Focus on passengers

  Transport passengers to their destination in a safe and timely fashion. Provide appropriate customer service; inform passengers in the event of unexpected situations or other incidents.

• Comply with policies for trolley bus driving

  Comply with all official city policies and procedures in the operation of trolley buses in urban areas.

• Operate GPS systems

  Use GPS Systems.

• Maintain concentration for long periods

  Stay concentrated over a long period of time in order to make correct judgements and appropriate decisions.

• Help to control passenger behaviour during emergency situations

  Know how to use life-saving equipment in emergency situations. Provide assistance if leakages, collisions or fires should occur, and support the evacuation of passengers. Know crisis and crowd management, and administer first aid on board.

• Stay alert

  Stay focused and alert at all times; react quickly in the case of unexpected events. Concentrate and do not get distracted performing a task over a long period of time.

• Provide information to passengers

  Provide passengers with correct information in a polite and efficient manner; use proper etiquette to assist physically challenged travellers.

• Use communication equipment

  Set up, test and operate different types of communication equipment such as transmission equipment, digital network equipment, or telecommunications equipment.

• Ensure vehicles are equipped with accessibility equipment

  Ensure that the vehicle is equipped with accessibility equipment such as passenger lift, seat belts, restraining harnesses, and wheelchair clamps or webbing straps.

• Tolerate stress

  Maintain a temperate mental state and effective performance under pressure or adverse circumstances.

• Assist disabled passengers

  Use appropriate safety procedures to operate lifts and secure wheelchairs and other assistive devices while assisting physically disabled travellers.

• Ensure vehicle operability

  Keep the vehicle clean and in roadworthy condition. Ensure regular maintenance of the vehicle and provide valid official documents such as licenses and permits where appropriate.

• Use different communication channels

  Make use of various types of communication channels such as verbal, handwritten, digital and telephonic communication with the purpose of constructing and sharing ideas or information.

• Perform services in a flexible manner

  Adapt service approach when circumstances change.

• Interpret traffic signals

  Observe lights on the road, road conditions, nearby traffic, and prescribed speed limits to ensure safety. Interpret traffic signals and act accordingly.

• Communicate with customers

  Respond to and communicate with customers in the most efficient and appropriate manner to enable them to access the desired products or services, or any other help they may require.

• Keep time accurately

  Measure the passage of time, often with the assistance of a clock or stopwatch.

• Clean road vehicles

  Clean and maintain vans, buses and any other road vehicles to ensure safe operating conditions.

• Tolerate sitting for long periods

  Have the patience to remain seated for long periods of time; maintain an appropriate and ergonomic posture while sitting.

• Adhere to transportation work schedule

  Adhere to assigned work schedule as prepared by the transportation company.

• Perform defensive driving

  Drive defensively to maximise road safety and save time, money, and lives; anticipate the actions of other road users.

Optional knowledge and skills

Source: Sisyphus ODB