Profession travel agent

Travel consultants supply information, arrange travel itineraries, obtain travel and accommodation reservations and organise group tours.

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Personality Type

• Enterprising / Conventional

Related professions travel

• Travel agency clerk
• Travel agency manager
• Travel guide
• Travel organiser

Knowledge

• Geographical areas relevant to tourism

  The field of tourism geography in Europe as well as the rest of the world in order to point out relevant tourism areas and attractions.

Skills

• Produce content for tourism brochures

  Create content for leaflets and tourism brochures, travel services and package deals.

• Maintain customer service

  Keep the highest possible customer service and make sure that the customer service is at all times performed in a professional way. Help customers or participants feel at ease and support special requirements.

• Handle financial transactions

  Administer currencies, financial exchange activities, deposits as well as company and voucher payments. Prepare and manage guest accounts and take payments by cash, credit card and debit card.

• Ensure the privacy of guests

  Develop methods and strategies to ensure maximum customer privacy.

• Provide customised products

  Make and develop custom-made products and solutions for customer's specific needs.

• Provide tourism related information

  Give customers relevant information about historical and cultural locations and events while conveying this information in an entertaining and informative manner.

• Upsell products

  Persuade customers to buy additional or more expensive products.

• Handle customer complaints

  Administer complaints and negative feedback from customers in order to address concerns and where applicable provide a quick service recovery.

• Maintain relationship with customers

  Build a lasting and meaningful relationship with customers in order to ensure satisfaction and fidelity by providing accurate and friendly advice and support, by delivering quality products and services and by supplying after-sales information and service.

• Distribute local information materials

  Hand out leaflets, maps and tour brochures to visitors with information and tips about local sites, attractions and events.

• Oversee travel arrangements

  Make sure that travel arrangements run according to plan and ensure effective and satisfactory service, accommodation and catering.

• Maintain customer records

  Keep and store structured data and records about customers in accordance with customer data protection and privacy regulations.

• Maintain relationship with suppliers

  Build a lasting and meaningful relationship with suppliers and service providers in order to establish a positive, profitable and enduring collaboration, co-operation and contract negotiation.

• Apply foreign languages in tourism

  Use the mastery of foreign languages orally or written in the tourism sector in order to communicate with collaborators or customers.

• Identify customer's needs

  Use appropriate questions and active listening in order to identify customer expectations, desires and requirements according to product and services.

• Present reports

  Display results, statistics and conclusions to an audience in a transparent and straightforward way.

• Use customer relationship management software

  Use specialised software to manage company’s interactions with current and future customers. Organise, automate and synchronise sales, marketing, customer service, and technical support, to increase targeted sales.

• Achieve sales targets

  Reach set sales goals, measured in revenue or sold units. Reach the target within a specific timeframe, prioritise sold products and services accordingly and plan in advance.

• Process payments

  Accept payments such as cash, credit cards and debit cards. Handle reimbursement in case of returns or administer vouchers and marketing instruments such as bonus cards or membership cards. Pay attention to safety and the protection of personal data.

• Sell tourist packages

  Exchange tourist services or packages for money on behalf of the tour operator and manage transportation and accommodation.

• Implement marketing strategies

  Implement strategies which aim to promote a specific product or service, using the developed marketing strategies.

• Process booking

  Execute a booking of a place according to client's requirement in advance and issue all appropriate documents.

• Advertise travel insurance

  Promote and sell insurance that is intended to cover medical expenses, financial default of travel suppliers and other losses incurred while travelling, either within one's own country or internationally.

• Quote prices

  Refer to prices for the client by researching and estimating fare rates.

• Comply with food safety and hygiene

  Respect optimal food safety and hygiene during preparation, manufacturing, processing, storage, distribution and delivery of food products.

• Measure customer feedback

  Evaluate customer's comments in order to find out whether customers feel satisfied or dissatisfied with the product or service.

• Implement sales strategies

  Carry out the plan to gain competitive advantage on the market by positioning the company's brand or product and by targeting the right audience to sell this brand or product to.

Optional knowledge and skills

Source: Sisyphus ODB