Profession tram driver

Tram drivers operate trams, take fares, and look after passengers.

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Personality Type

• Enterprising / Conventional
• Realistic / Social
• Realistic / Conventional

Knowledge

• Health and safety measures in transportation

  The body of rules, procedures and regulations related to health and safety measures intended to prevent accidents or incidents in transportation.

• Passenger transport regulations

  Have knowledge of passenger transport conventions and regulations.

• Road traffic laws

  Understand road traffic laws and the rules of the road.

• Effective perception of transport environment

  Know the local transport topography, including roads, traffic hotspots, and alternative routes to reach a destination. Use knowledge to transport the vehicle to its destination in the most time and fuel efficient manner, and minimising safety risks.

• Mechanical composition of trams

  Understand the mechanical composition of trams; have the ability to identify and report any damage or malfunction to central operations.

• Types of trams

  Know different types of trams and their technical operating requirements. There are various forms of tram, such as cable-hauled, hybrid funicular electric, electric (trolley cars), gas trams, and trams powered by other means.

• Tramway regulations

  Know the regulations governing tramways and apply these regulations in the daily operations of tram transportation. Ensure that standards are met in relation to safeguarding the well-being of passengers and the tramway company.

Skills

• Communicate with customers

  Respond to and communicate with customers in the most efficient and appropriate manner to enable them to access the desired products or services, or any other help they may require.

• Use communication equipment

  Set up, test and operate different types of communication equipment such as transmission equipment, digital network equipment, or telecommunications equipment.

• Interpret traffic light signals used in tramway infrastructure

  Observe traffic lights in tramway infrastructure, examine track conditions, area traffic, and prescribed speeds to ensure safety.

• Perform services in a flexible manner

  Adapt service approach when circumstances change.

• Focus on passengers

  Transport passengers to their destination in a safe and timely fashion. Provide appropriate customer service; inform passengers in the event of unexpected situations or other incidents.

• Ensure vehicle operability

  Keep the vehicle clean and in roadworthy condition. Ensure regular maintenance of the vehicle and provide valid official documents such as licenses and permits where appropriate.

• Perform tram equipment checks

  Conduct equipment checks at the start of a shift to ensure that the tram is operating as required.

• Provide information to passengers

  Provide passengers with correct information in a polite and efficient manner; use proper etiquette to assist physically challenged travellers.

• Operate tram controls

  Operate tram controls and power switches with different operating systems. Manipulate forward and reverse motion by smooth application of power and braking.

• Tolerate stress

  Maintain a temperate mental state and effective performance under pressure or adverse circumstances.

• Use different communication channels

  Make use of various types of communication channels such as verbal, handwritten, digital and telephonic communication with the purpose of constructing and sharing ideas or information.

• Perform defensive driving

  Drive defensively to maximise road safety and save time, money, and lives; anticipate the actions of other road users.

• Drive in urban areas

  Drive vehicles in urban areas. Interpret and understand transit signs in a city, the regulation of traffic, and the related common automobility agreements in an urban area.

• Adhere to transportation work schedule

  Adhere to assigned work schedule as prepared by the transportation company.

• Drive trams

  Drive trams through urban areas; pick up and drop off passengers and freight.

• Keep time accurately

  Measure the passage of time, often with the assistance of a clock or stopwatch.

• Apply conflict management

  Take ownership of the handling of all complaints and disputes showing empathy and understanding to achieve resolution. To be fully aware of all Social Responsibility protocols and procedures, and to be able to deal with a problem gambling situation in a professional manner with maturity and empathy.

• Interpret tramway traffic signs

  Observe traffic signs, understand their meaning, and act accordingly in the tramway infrastructure.

• Maintain concentration for long periods

  Stay concentrated over a long period of time in order to make correct judgements and appropriate decisions.

• Ensure vehicles are equipped with accessibility equipment

  Ensure that the vehicle is equipped with accessibility equipment such as passenger lift, seat belts, restraining harnesses, and wheelchair clamps or webbing straps.

• Stay alert

  Stay focused and alert at all times; react quickly in the case of unexpected events. Concentrate and do not get distracted performing a task over a long period of time.

• Communicate clearly with passengers

  Speak clearly in addressing travellers; communicate information related to their itinerary. Make announcements to passengers upon approaching the prescribed destination.

• Help to control passenger behaviour during emergency situations

  Know how to use life-saving equipment in emergency situations. Provide assistance if leakages, collisions or fires should occur, and support the evacuation of passengers. Know crisis and crowd management, and administer first aid on board.

• Assist disabled passengers

  Use appropriate safety procedures to operate lifts and secure wheelchairs and other assistive devices while assisting physically disabled travellers.

• Tolerate sitting for long periods

  Have the patience to remain seated for long periods of time; maintain an appropriate and ergonomic posture while sitting.

• Clean road vehicles

  Clean and maintain vans, buses and any other road vehicles to ensure safe operating conditions.

• Provide first aid

  Administer cardiopulmonary resuscitation or first aid in order to provide help to a sick or injured person until they receive more complete medical treatment.

Optional knowledge and skills

Source: Sisyphus ODB