Profession train conductor

Train conductors assist passengers in the boarding and leaving of the train. They answer questions from passengers concerning train rules, stations, and provide timetable information. They collect tickets, fares, and passes from passengers and support the chief conductor in performing his operational tasks e.g in regard to door closing or certain operational communication. They ensure the safety of passengers respond to technical incidents and emergency situations.

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Personality Type

• Realistic / Enterprising

Knowledge

• Railway framework legislation

  Know and apply railway framework legislation where requirements for railways in the EU are established. Know legislation that applies to the field of cross-border freight transit.

• Customs regulations for passengers

  Understand passenger customs regulations; know which official documents or declaration forms are required from different kinds of passenger.

• Passenger transport regulations

  Have knowledge of passenger transport conventions and regulations.

Skills

• Speak different languages

  Master foreign languages to be able to communicate in one or more foreign languages.

• Sell train tickets

  Sell train tickets to railway travellers, taking into account destinations, schedules, and discounts available. Accurately check the validity of a range of tickets.

• Supervise movement of passengers

  Oversee embarking and disembarking of travellers; ensure that safety regulations are followed according to specifications.

• Communicate reports provided by passengers

  Transmit information provided by passengers to superiors. Interpret passenger claims and follow up requests.

• Research passenger needs

  Conduct research and investigations in order to identify and classify the needs and desires of passengers; enhance non-aviation related revenues from restaurant and retail offerings in the airport.

• Handle stressful situations

  Deal with and manage highly stressful situations in the workplace by following adequate procedures, communicating in a quiet and effective manner, and remaining level-headed when taking decisions.

• Monitor customer inquiries

  Process questions and requests from customers; provide clear information about imported and exported products.

• Answer questions about the train transport service

  Respond to all questions customers may have about the transportation services on a train. The conductor should posses a broad range of knowledge on fares, schedules, train services, passwords or web services, etc.

• Communicate clearly with passengers

  Speak clearly in addressing travellers; communicate information related to their itinerary. Make announcements to passengers upon approaching the prescribed destination.

• Focus on passengers

  Transport passengers to their destination in a safe and timely fashion. Provide appropriate customer service; inform passengers in the event of unexpected situations or other incidents.

• Assist passengers with timetable information

  Listen to railway travellers and respond to their enquiries related to train times; read timetables to assist travellers with the planning of a trip. Identify in a timetable when a particular train service is scheduled to depart and arrive at its destination.

• Assist passengers in emergency situations

  Assist train passengers in emergency situations, following specific procedures to ensure their safety; minimise the damage that unexpected situations may cause.

• Tend to passenger belongings

  Handle passenger belongings; assist elderly or physically challenged travellers by carrying their luggage.

• Assist disabled passengers

  Use appropriate safety procedures to operate lifts and secure wheelchairs and other assistive devices while assisting physically disabled travellers.

• Handle petty cash

  Handle petty cash for minor expenses and transactions required for the daily running of a business.

• Operate railway communication systems

  Operate railway communication systems; make announcements over the public address system or communicate with central train administration.

• Manage the customer experience

  Monitor, create and oversee customer experience and perception of brand and service. Ensure pleasant customer experience, treat customers in a cordial and courteous manner.

• Provide information to passengers

  Provide passengers with correct information in a polite and efficient manner; use proper etiquette to assist physically challenged travellers.

• Ensure passenger comfort

  Ensure the safety and comfort of train passengers; help passengers to get on and off the train using any mechanical aids as necessary. Respond to passengers requests and pursue maximum customer satisfaction.

• Check carriages

  Check train carriages to ensure cleanliness before the start of a train journey. Ensure that on-board services and entertainment (if any) are functioning as required.

Optional knowledge and skills

Source: Sisyphus ODB