Profession train attendant

Train attendants work on trains to provide services to passengers such as welcoming passengers, answering their questions and serving meals.

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Personality Type

Knowledge

  • Health and safety measures in transportation

    The body of rules, procedures and regulations related to health and safety measures intended to prevent accidents or incidents in transportation.

Skills

  • Handle financial transactions

    Administer currencies, financial exchange activities, deposits as well as company and voucher payments. Prepare and manage guest accounts and take payments by cash, credit card and debit card.

  • Maintain customer service

    Keep the highest possible customer service and make sure that the customer service is at all times performed in a professional way. Help customers or participants feel at ease and support special requirements.

  • Greet guests

    Welcome guests in a friendly manner in a certain place.

  • Comply with food safety and hygiene

    Respect optimal food safety and hygiene during preparation, manufacturing, processing, storage, distribution and delivery of food products.

  • Serve food in table service

    Provide food at the table whilst maintaining high level of customer service and food safety standards.

Optional knowledge and skills

apply transportation management concepts facilitate safe disembarkation of passengers maintain stock supplies for guest cabin provide first aid assist clients with special needs handle veterinary emergencies answer questions about the train transport service implement marketing strategies manage lost and found articles demonstrate emergency procedures use different communication channels assist passenger embarkation oversee guest laundry service assist passengers with timetable information read stowage plans identify customer's needs implement sales strategies give instructions to staff handle guest luggage manage the customer experience assist passengers in emergency situations service rooms handle customer complaints check carriages show intercultural awareness distribute local information materials

Source: Sisyphus ODB