Profession ticket issuing clerk

Ticket issuing clerks provide service to customers, sell tickets and fit the reservation offer to customers' needs. They sell tickets for all events such as sporting, cultural and leisure activities. They provide customers with information on offers and make the necessary arrangements.

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Personality Type

• Conventional / Enterprising

Knowledge

• E-commerce systems

  Basic digital architecture and commercial transactions for trading products or services conducted via Internet, e-mail, mobile devices, social media, etc.

• Sales argumentation

  Techniques and sales methods used in order to present a product or service to customers in a persuasive manner and to meet their expectations and needs.

• Characteristics of products

  The tangible characteristics of a product such as its materials, properties and functions, as well as its different applications, features, use and support requirements.

• Characteristics of services

  The characteristics of a service that might include having acquired information about its application, function, features, use and support requirements.

• Cancellation policies of service providers

  The characteristics of the cancellation policies of your service providers including the alternatives, solutions or compensations.

• Product comprehension

  The offered products, their functionalities, properties and legal and regulatory requirements.

Skills

• Maintain store cleanliness

  Keep the store tidy and clean by hovering and mopping.

• Use different communication channels

  Make use of various types of communication channels such as verbal, handwritten, digital and telephonic communication with the purpose of constructing and sharing ideas or information.

• Organise storage facilities

  Order the contents of a storage area to improve efficiency with respect to the inflow and outflow of the stored items.

• Quote prices

  Refer to prices for the client by researching and estimating fare rates.

• Maintain customer records

  Keep and store structured data and records about customers in accordance with customer data protection and privacy regulations.

• Monitor ticketing

  Keep track of ticket sale for live events. Monitor how many tickets are available and how many have been sold.

• Carry out products preparation

  Assemble and prepare goods and demonstrate their functionalities to customers.

• Demonstrate products' features

  Demonstrate how to use a product in a correct and safe manner, provide customers with information on the product's main features and benefits, explain operation, correct use and maintenance. Persuade potential customers to purchase items.

• Examine merchandise

  Control that items put up for sale are correctly priced and displayed and that they function as advertised.

• Issue sales invoices

  Prepare the invoice of goods sold or services provided, containing individual prices, the total charge, and the terms. Complete order processing for orders received via telephone, fax and internet and calculate the customer’s final bill.

• Plan aftersales arrangements

  Come to an agreement with the customer about the delivery, setup and service of the goods; perform appropriate measures to ensure delivery.

• Upsell products

  Persuade customers to buy additional or more expensive products.

• Process payments

  Accept payments such as cash, credit cards and debit cards. Handle reimbursement in case of returns or administer vouchers and marketing instruments such as bonus cards or membership cards. Pay attention to safety and the protection of personal data.

• Communicate with customers

  Respond to and communicate with customers in the most efficient and appropriate manner to enable them to access the desired products or services, or any other help they may require.

• Ensure compliance with legal requirements

  Guarantee compliance with established and applicable standards and legal requirements such as specifications, policies, standards or law for the goal that organisations aspire to achieve in their efforts.

• Inform customers of activity changes

  Brief customers about changes, delays or cancellations of planned activities.

• Process booking

  Execute a booking of a place according to client's requirement in advance and issue all appropriate documents.

• Identify customer's needs

  Use appropriate questions and active listening in order to identify customer expectations, desires and requirements according to product and services.

• Sell tickets

  Exchange tickets for money in order to finalise the selling process by issuing the tickets as a proof of payment.

• Respond to customers' inquiries

  Answer customers' questions about itineraries, rates and reservations in person, by mail, by e-mail and on the phone.

• Apply numeracy skills

  Practise reasoning and apply simple or complex numerical concepts and calculations.

• Provide customer guidance on product selection

  Provide suitable advice and assistance so that customers find the exact goods and services they were looking for. Discuss product selection and availability.

• Handle personal identifiable information

  Administer sensitive personal information on customers securely and discreetly

• Carry out order intake

  Take in of purchase requests for items that are currently unavailable.

• Keep up to date on local events

  Follow the information about upcoming events, services or activities by checking information sheets and online communication.

• Maintain customer service

  Keep the highest possible customer service and make sure that the customer service is at all times performed in a professional way. Help customers or participants feel at ease and support special requirements.

• Process refunds

  Resolve customer inquiries for returns, exchange of merchandise, refunds or bill adjustments. Follow organisational guidelines during this process.

• Have computer literacy

  Utilise computers, IT equipment and modern day technology in an efficient way.

• Assist clients with special needs

  Aid clients with special needs following relevant guidelines and special standards. Recognise their needs and accurately respond to them if needed.

• Monitor stock level

  Evaluate how much stock is used and determine what should be ordered.

• Operate cash register

  Register and handle cash transactions by using point of sale register.

• Prevent shoplifting

  Identify shoplifters and methods by which shoplifters try to steal. Implement anti-shoplifting policies and procedures to protect against theft.

• Guarantee customer satisfaction

  Handle customer expectations in a professional manner, anticipating and addressing their needs and desires. Provide flexible customer service to ensure customer satisfaction and loyalty.

• Stock shelves

  Refill shelves with merchandise to be sold.

• Carry out active selling

  Deliver thoughts and ideas in impactful and influencing manner to persuade customers to become interested in new products and promotions. Persuade clients that a product or service will satisfy their needs.

• Provide customer follow-up services

  Register, follow-up, solve and respond to customer requests, complaints and after-sales services.

Optional knowledge and skills

Source: Sisyphus ODB