Profession telephone switchboard operator

Telephonists operate telephone communications switchboards and consoles to establish telephone connections, receive caller inquiries and service problem reports, and record and relay messages to staff or clients.

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Personality Type

• Social / Conventional

Related professions reception, telephone

• Receptionist
• Telephone switchboard operator

Knowledge

• Electronic communication

  Data communication performed through digital means such as computers, telephone or e-mail.

Skills

• Use communication devices

  Operate communication devices in order to interact with customers, colleagues, and others.

• Redirect callers

  Answer the phone as first contact person. Connect callers to the correct department or person.

• Answer incoming calls

  Respond to customers' inquiries and provide customers with appropriate information.

• Use computer telephony integration

  Utilise technology that allows interaction between telephone and computer. Enable call services directly within a desktop environment.

• Maintain telephony system

  Prevent telephone faults. Report to the electricians for changing of the equipment and manage telephone installations and moves. Maintain voice-mail system which includes adding, deleting mailboxes and managing security codes and provide voicemail instruction for staff.

• Communicate by telephone

  Liaise via telephone by making and answering calls in a timely, professional and polite manner.

Optional knowledge and skills

Source: Sisyphus ODB