Profession steward / stewardess

Flight attendant provide personal services to ensure both the safety and comfort of airline passengers during flight. Greet passengers, verify tickets, explain use of safety equipment, and serve food or beverages.

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Personality Type

Enterprising / Social

Tasks steward/stewardess

Attend pre-flight briefings concerning issues such as weather, altitude, route, emergency procedures, crew coordination, length of flight, food and beverage services offered, and number of passengers.
Verify that first aid kits and other emergency equipment, such as fire extinguishers and oxygen bottles, are in working order, and check that food, beverages, blankets, reading material, etc. are on board in adequate supply.
Greet passengers, check boarding passes and care for the storage of hand luggage.
Close and open aircraft doors.
Announce and demonstrate safety and emergency procedures, such as the use of oxygen masks, seat belts and life jackets.
Prepare, following procedures, passengers and aircraft for take-off and landing, and check that all passengers have complied with safety regulations.
Serve beverages, refreshments, meals and snacks, distribute reading material, pillows and blankets, and sell tax-free articles.
Make flight announcements and provide travel information, e.g. about connecting flights.
Determine passengers' special assistance needs, e.g. those of small children, the elderly or disabled, and administer first aid to passengers when necessary.
Take action in the event of decompression, turbulence, mechanical faults, or unlawful acts by passengers, and keep passengers calm in such situations.
Direct and assist passengers in emergency events, e.g. by helping evacuating the plane after an emergency landing.
Complete paperwork, including a flight report, take inventory of headsets, alcoholic beverages and money, and report any lost and found articles, passenger medical problems and cabin equipment problems.

Related professions air transport

Air traffic controller
Air traffic safety technician
Air transport operations clerk
Aircraft loader
Aircraft pilot, co-pilot
Aircraft purser
Aircraft service technician
Helicopter pilot
Radar observer

Skills

Comply with food safety and hygiene
Respect optimal food safety and hygiene during preparation, manufacturing, processing, storage, distribution and delivery of food products.
Handle financial transactions
Administer currencies, financial exchange activities, deposits as well as company and voucher payments. Prepare and manage guest accounts and take payments by cash, credit card and debit card.
Handle customer complaints
Administer complaints and negative feedback from customers in order to address concerns and where applicable provide a quick service recovery.
Serve food in table service
Provide food at the table whilst maintaining high level of customer service and food safety standards.
Greet guests
Welcome guests in a friendly manner in a certain place.
Maintain customer service
Keep the highest possible customer service and make sure that the customer service is at all times performed in a professional way. Help customers or participants feel at ease and support special requirements.

Optional knowledge and skills

facilitate safe disembarkation of passengers handle veterinary emergencies perform routine flight operations checks handle guest luggage follow verbal instructions execute flight plans prepare mixed beverages provide food and beverages maintain vessel safety and emergency equipment prepare simple meals on board use different communication channels implement sales strategies assist passenger embarkation maintain stock supplies for guest cabin read stowage plans help to control passenger behaviour during emergency situations assist clients with special needs perform small vessel safety procedures check passenger tickets assist passengers with timetable information implement marketing strategies check carriages show intercultural awareness be friendly to passengers maintain relationship with customers provide first aid distribute local information materials demonstrate emergency procedures perform services in a flexible manner upsell products health and safety measures in transportation air transport law have computer literacy communicate verbal instructions physical parts of the vessel common aviation safety regulations deal with challenging work conditions carry out pre-flight duties oversee guest laundry service manage lost and found articles manage the customer experience identify customer's needs sell souvenirs give instructions to staff apply transportation management concepts deliver outstanding service use riverspeak to communicate inspect cabin service equipment process customer orders handle stressful situations tolerate stress provide information to passengers conduct full-scale emergency plan exercises answer questions about the train transport service act reliably communicate reports provided by passengers analyse work-related written reports airport planning on board hazards service rooms assist passengers in emergency situations vessel safety equipment prepare flight reports

Source: Sisyphus ODB