Profession sport facility manager

Sport facility managers lead and manage a sport facility or venue, including its operations, programming, sales, promotion, health and safety, development, and staffing. They ensure it provides excellent customer service whilst achieving business, financial and operational targets.

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Personality Type

• Enterprising / Conventional
• Enterprising / Investigative

Skills

• Supervise maintenance of sport facilities

  Ensure sport equipment and facilities are properly checked and maintained. It also covers supervising major and minor repairs and improvements to equipment and facilities.

• Handle customer complaints

  Administer complaints and negative feedback from customers in order to address concerns and where applicable provide a quick service recovery.

• Organise facility activities

  Design and promote activities to meet customer demand and generate revenue.

• Perform project management

  Manage and plan various resources, such as human resources, budget, deadline, results, and quality necessary for a specific project, and monitor the project's progress in order to achieve a specific goal within a set time and budget.

• Handle incidents

  Handle incidents, such as accidents, emergencies or theft in a appropriate manner according to the organisation's policies and regulations.

• Provide first aid

  Administer cardiopulmonary resuscitation or first aid in order to provide help to a sick or injured person until they receive more complete medical treatment.

• Manage customer service

  Manage the delivery of customer service including activities and approaches that play a vital part in customer service by seeking and implementing improvements and developments.

• Manage sport facility finances

  Manage finance in sport and physical activity to achieve the stated objectives for the organisation. Develop a master budget and use this to monitor, evaluate and control performance and take action to deal with identified variances. Delegate responsibility for budgets for clearly defined activities.

• Promote equality in sport activities

  Develop policies and programmes that aim to increase the participation and involvement of underrepresented groups in sport, such as women and girls, ethnic minority groups, disabled people and, in some cases, young people.

• Manage personal professional development in sport

  Take responsibility for developing own knowledge, skills and competence to meet the current and future requirements of the work and to support personal and career development in sport.

• Manage physical resources

  Manage the physical resources (equipment, materials, premises, services and energy supplies) required to carry out planned activities in the organisation

• Lead a team

  Lead, supervise and motivate a group of people, in order to meet the expected results within a given timeline and with the foreseen resources in mind.

• Recruit employees

  Hire new employees by scoping the job role, advertising, performing interviews and selecting staff in line with company policy and legislation.

• Implement operational business plans

  Implement the strategic business and operational plan for an organisation by engaging and delegating to others, monitoring progress and making adjustments along the way. Evaluate the extent to which strategic objectives have been achieved, learn lessons, celebrate success and recognise people’s contributions.

• Manage a team

  Ensure clear and effective channels of communication across all departments within the organisation and support functions, both internally and externally ensuring that the team is aware of the standards and objectives of the department/business unit. Implement the disciplinary and grievance procedures as required ensuring that a fair and consistent approach to managing performance is consistently achieved. Assist in the recruitment process and manage, train and motivate employees to achieve/exceed their potential using effective performance management techniques. Encourage and develop a team ethic amongst all employees.

• Implement strategic planning

  Take action on the goals and procedures defined at a strategic level in order to mobilise resources and pursue the established strategies.

• Coordinate events

  Lead events by managing budget, logistics, event support, security, emergency plans and follow up.

• Ensure health and safety of customers

  Promote and maintain a culture of health, safety and security among your customers by maintaining policies and procedures for the protection of vulnerable participants and when necessary, dealing with suspicions of possible abuse.

• Involve volunteers

  Recruit, motivate and manage volunteers in the organisation or in a department of the organisation. Manage relationship with volunteers from before they make a volunteering commitment, throughout their time with the organisation to beyond the conclusion of their formal volunteering agreement.

• Ensure health and safety of staff

  Promote and maintain a culture of health, safety and security among the staff by maintaining policies and procedures for the protection of vulnerable participants and when necessary, dealing with suspicions of possible abuse.

Optional knowledge and skills

Source: Sisyphus ODB