Profession service manager

Service managers are responsible for the supervision and coordination of the provision of different professional and technical services to customers. They ensure a smooth interaction with clients and high levels of satisfaction post-service. This occupation includes the provision of policing, correctional, library, legal and fire services.

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Personality Type

Knowledge

  • Customer service

    Processes and principles related to the customer, client, service user and to personal services; these may include procedures to evaluate customer's or service user's satisfaction.

  • Communication principles

    The set of commonly shared principles in regards with communication such as active listening, establish rapport, adjusting the register, and respecting the intervention of others.

  • Product comprehension

    The offered products, their functionalities, properties and legal and regulatory requirements.

  • Customer relationship management

    The customer-oriented management approach and basic principles of successful customer relations that focus on interactions with customers such as technical support, customer services, after-sales support and direct communication with the customer.

  • Corporate social responsibility

    The handling or managing of business processes in a responsible and ethical manner considering the economic responsibility towards shareholders as equally important as the responsibility towards environmental and social stakeholders.

Skills

  • Identify customer's needs

    Use appropriate questions and active listening in order to identify customer expectations, desires and requirements according to product and services.

  • Create solutions to problems

    Solve problems which arise in planning, prioritising, organising, directing/facilitating action and evaluating performance. Use systematic processes of collecting, analysing, and synthesising information to evaluate current practice and generate new understandings about practice.

  • Manage staff

    Manage employees and subordinates, working in a team or individually, to maximise their performance and contribution. Schedule their work and activities, give instructions, motivate and direct the workers to meet the company objectives. Monitor and measure how an employee undertakes their responsibilities and how well these activities are executed. Identify areas for improvement and make suggestions to achieve this. Lead a group of people to help them achieve goals and maintain an effective working relationship among staff.

  • Follow company standards

    Lead and manage according to the organisation's code of conduct.

  • Supervise work

    Direct and supervise the day-to-day activities of subordinate personnel.

  • Supervise the management of an establishment

    Run the management of an establishment and ensure that every need for a smooth running of the operations is looked after.

  • Plan health and safety procedures

    Set up procedures for maintaining and improving health and safety in the workplace.

  • Develop business plans

    Plan, write and collaborate in the implement business plans. Include and foresee in the business plan the market strategy, the competitive analysis of the company, the design and the development of the plan, the operations and the management aspects and the financial forecast of the business plan.

Optional knowledge and skills

think analytically make strategic business decisions perform customers’ needs analysis quality standards perform market research offer free samples of cosmetics manage payroll company policies check in guests use communication techniques manage contracts perform business analysis monitor daily work manage operational budgets provide operational efficiency training to employees manage recreational facility present reports analyse consumer buying trends implement marketing strategies cosmetics graphic design sales activities recreation activities meet picking standards achieve sales targets deliver a sales pitch cleaning industry health and safety measures analyse business processes order supplies automotive diagnostic equipment call-centre technologies telemarketing coordinate operational activities create a work atmosphere of continuous improvement analyse membership identify new business opportunities promote recreation activities manage work inspect dry cleaning materials ensure compliance with company regulations complete membership administration develop membership strategies show responsibility sell services bookkeeping regulations advise customers maintain customer service interpret automatic call distribution data car controls provide cost benefit analysis reports perform risk analysis manage cleaning activities oversee spa maintenance plan employees work in vehicle maintenance set hygiene standards manage membership issue sales invoices manage customer service manage budgets interview people perform customer management sales strategies types of vehicle engines teach customer service techniques analyse call centre activities manage workflow processes recommend cosmetics to customers photography maximise sales revenues manage a small-to-medium business handle complaints disseminate internal communications analyse business requirements e-commerce systems manage membership database automotive engineering monitor stock level establish communication with foreign cultures financial management stimulate creative processes promote organisational communication greet guests study sales levels of products keep stock records supervise sales activities measure customer feedback spa products manage inventory monitor equipment social media marketing techniques report on overall management of a business sell cosmetics maintain relationship with customers quote prices call routing develop working procedures collaborate in the development of marketing strategies use solvents implement sales strategies handle customer complaints guarantee customer satisfaction maintain relationship with suppliers manage emergency evacuation plans office software develop professional network deal with pressure from unexpected circumstances administer appointments read care labels public relations schedule recreation facilities develop revenue generation strategies collect items for laundry service lead a team manage a team collect customer data sell tickets employment law engine components manage health and safety standards represent the organisation call quality assurance management evaluate employees make independent operating decisions manage accounts supervise daily information operations plan spa services monitor customer service teach marketing principles provide membership service advise on public relations write work-related reports establish daily priorities communicate with customer service department manage key performance indicators of call centres manage schedule of tasks plan medium to long term objectives types of spa discharge employees visit manufacturers develop organisational policies evaluate performance of organisational collaborators carry out repair of motorcycles manage ict project accounting techniques use different communication channels business management principles fix meetings accounting subsidiary operations liaise with managers manage logistics write leaflets develop online sales business plan inform customers of activity changes strive for company growth delegate activities maintain professional administration recruit employees keep records of customer interaction create a financial plan recruit members oversee quality control data protection diagnose problems with vehicles advertising techniques get involved in the day-to-day operation of the company counselling methods manage payroll reports contact customers coordinate events analyse staff capacity business analysis communicate with customers carry out repair of vehicles manage supplies salon management adjust production schedule assess employees' capability levels build business relationships liaise with local authorities schedule shifts train employees coordinate advertising campaigns ensure equipment maintenance analyse goal progress analyse customer service surveys advise customers on usage of cosmetics set organisational policies carry out inventory planning information confidentiality promote cultural venue events produce sales reports oversee guest laundry service manage profitability persuade clients with alternatives coordinate membership work sell products develop recreation programmes respond to customers' inquiries plan marketing campaign organisational policies provide information assess the feasibility of implementing developments

Source: Sisyphus ODB