Profession road operations manager

Road operations managers oversee day-to-day road transportation processes, managing processes, and striving to meet customer expectations.

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Personality Type

• Enterprising / Conventional

Knowledge

• Passenger transport regulations

  Have knowledge of passenger transport conventions and regulations.

• National road network

  The national road transport network with its routes, restrictions, congestion areas, and regulations.

• Project management

  Understand project management and the activities which comprise this area. Know the variables implied in project management such as time, resources, requirements, deadlines, and responding to unexpected events.

• Road transport legislation

  Know road transport regulations at regional, national, and European level in matters of safety and environmental requirements.

• Road traffic laws

  Understand road traffic laws and the rules of the road.

• City road network

  The city road transport network with its possibilities, limitations, congestion hotspots, and areas of highest use.

Skills

• Plan road fleet maintenance

  Assess the yearly programme for fleet maintenance; execute fleet maintenance activities without disturbing regular operations.

• Manage the customer experience

  Monitor, create and oversee customer experience and perception of brand and service. Ensure pleasant customer experience, treat customers in a cordial and courteous manner.

• Use different communication channels

  Make use of various types of communication channels such as verbal, handwritten, digital and telephonic communication with the purpose of constructing and sharing ideas or information.

• Coordinate road haulage operations

  Plan and coordinate road haulage, distribution, and passenger transport operations; ensure that passengers and goods reach their destinations in a safe and timely manner.

• Plan vehicle replacement

  Plan and organise the replacement of vehicles after evaluating the fleet; ensure that regular operations remain unaffected.

• Make independent operating decisions

  Make immediate operating decisions as necessary without reference to others, taking into account the circumstances and any relevant procedures and legislation. Determine alone which option is the best for a particular situation.

• Assign vehicles in accordance with requirements

  Assign vehicles after assessing the level of demand in relation to the frequency intended, and the structure of the location. Determine the appropriate vehicle for the service intended.

• Develop efficiency plans for logistics operations

  Elaborate and implement plans in order to increase efficiency and reduce waste during logistics operations.

• Analyse transportation costs

  Identify and analyse transportation costs, service levels and availability of equipment; make recommendations and take preventive/corrective measures.

• Focus on service

  Actively look for efficient ways to help people.

• Apply road transport environmental measures

  Apply European Commission (EC) strategies to mitigate emission of CO²; enforce environmental measures to ensure that CO² emission reduction targets are met.

• Coordinate transport fleet

  Coordinate and supervise transport fleet in all of its traffic functions; maintain service levels while keeping costs at a minimum.

• Coordinate transport staff training

  Coordinate staff training in relation to modification of routes, schedules, or new procedures they must follow in the course of their duties.

• Liaise with transportation companies

  Establish relationships with transportation companies in order to negotiate advantageous agreements for the transport of goods and livestock.

• Analyse reports provided by passengers

  Analyse reports submitted by passengers (i.e. on unforeseen occurrences or incidents such as vandalism or theft) in order to inform strategic decision making.

• Set transport targets

  Set transport targets and ensure that employees and operations meet their targets.

• Implement efficiency plans for logistics operations

  Implement efficiency plans developed by managers in facilities. Use techniques, resources, and training in order to improve workplace efficiency.

• Analyse road traffic patterns

  Determine the most efficient road traffic patterns and peak times in order to increase schedule efficiency.

• Manage computer-based transport operation control systems

  Manage digital operation control systems to ensure data transfer between buses; monitor real-time information about infrastructure, traffic conditions, traffic lights; control voice announcements in buses and provide passengers with real-time information.

Optional knowledge and skills

Source: Sisyphus ODB