Profession public housing manager

Public housing managers develop strategies for the improvement of housing policy in a community, as well as providing social housing to those in need. They identify housing needs and issues, and supervise resource allocation. They also communicate with organisations involved in building public housing facilities, and social service organisations.

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Personality Type

• Enterprising / Social

Knowledge

• Business management principles

  Principles governing business management methods such as strategy planning, methods of efficient production, people and resources coordination.

• Legal requirements in the social sector

  The prescribed legislative and regulatory requirements in the social sector.

• Social sciences

  The development and characteristics of sociological, anthropological, psychological, political, and social policy theories.

• Customer service

  Processes and principles related to the customer, client, service user and to personal services; these may include procedures to evaluate customer's or service user's satisfaction.

• Corporate social responsibility

  The handling or managing of business processes in a responsible and ethical manner considering the economic responsibility towards shareholders as equally important as the responsibility towards environmental and social stakeholders.

• Government policy implementation

  The procedures related to the application of government policies at all levels of public administration.

• Public housing legislation

  The regulations and legislation concerning the construction, maintenance and allocation of public housing facilities.

• Budgetary principles

  Principles of estimating and planning of forecasts for business activity, compile regular budget and reports.

• Social justice

  The development and principles of human rights and social justice and the way they should be applied on a case by case basis.

• Psychology

  The human behaviour and performance with individual differences in ability, personality, interests, learning, and motivation.

• Government social security programmes

  The different areas of social security provided by the government, the different rights which citizens have, which benefits are available, the rules which regulate social security and the different situations in which they apply.

Skills

• Ensure information transparency

  Ensure that required or requested information is provided clearly and completely, in a manner which does not explicitly withhold information, to the public or requesting parties.

• Advocate for social service users

  Speak for and on behalf of service users, using communicative skills and knowledge of relevant fields to assist those less advantaged.

• Contribute to protecting individuals from harm

  Use established processes and procedures to challenge and report dangerous, abusive, discriminatory or exploitative behaviour and practice, bringing any such behaviour to the attention of the employer or the appropriate authority.

• Apply change management

  Manage development within an organisation by anticipating changes and making managerial decisions to ensure that the members involved are as less disturbed as possible.

• Show intercultural awareness

  Show sensibility towards cultural differences by taking actions which facilitate positive interaction between international organisations, between groups or individuals of different cultures, and to promote integration in a community.

• Promote social awareness

  Promote the understanding of dynamics of social relationships between individuals, groups, and communities. Promote the importance of human rights, and positive social interaction, and the inclusion of social awareness in education.

• Manage stress in organisation

  Cope with sources of stress and cross-pressure in one's own professional life, such as occupational, managerial, institutional and personal stress, and help others do the same so as to promote the well-being of your colleagues and avoid burn-out.

• Communicate with social service users

  Use verbal, non-verbal, written, and electronic communication. Pay attention to the specific social service users' needs, characteristics, abilities, preferences, age, developmental stage, and culture.

• Provide improvement strategies

  Identify root causes of problems and submit proposals for effective and long-term solutions.

• Apply decision making within social work

  Take decisions when called for, staying within the limits of granted authority and considering the input from the service user and other caregivers.

• Carry out social work research

  Initiate and design research to assess social problems and evaluate social work interventions. Use statistical sources to connect the individual data with more aggregated categories and interpret data relating to the social context.

• Maintain relations with local representatives

  Maintain good relations with representatives of the local scientific, economic and civil society.

• Perform risk analysis

  Identify and assess factors that may jeopardise the success of a project or threaten the organisation's functioning. Implement procedures to avoid or minimise their impact.

• Cooperate at inter-professional level

  Cooperate with people in other sectors in relation to social service work.

• Protect client interests

  Protect the interests and needs of a client by taking necessary actions, and researching all possibilities, to ensure that the client obtains their favoured outcome.

• Involve service users and carers in care planning

  Evaluate the needs of individuals in relation to their care, involve families or carers in supporting the development and implementation of support plans. Ensure review and monitoring of these plans.

• Work in a multicultural environment in health care

  Interact, relate and communicate with individuals from a variety of different cultures, when working in a healthcare environment.

• Perform public relations

  Perform public relations (PR) by managing the spread of information between an individual or an organisation and the public.

• Promote inclusion

  Promote inclusion in health care and social services and respect diversity of beliefs, culture, values and preferences, keeping in mind the importance of equality and diversity issues.

• Handle conflicts

  Mediate in conflicts and tense situations by acting between parties, such as service users, important others like families, and institutions, striving to effect an agreement, reconciliate, and resolve problems.

• Adhere to organisational guidelines

  Adhere to organisational or department specific standards and guidelines. Understand the motives of the organisation and the common agreements and act accordingly.

• Accept own accountability

  Accept accountability for one`s own professional activities and recognise the limits of one`s own scope of practice and competencies.

• Relate empathetically

  Recognise, understand and share emotions and insights experienced by another.

• Address problems critically

  Identify the strengths and weaknesses of various abstract, rational concepts, such as issues, opinions, and approaches related to a specific problematic situation in order to formulate solutions and alternative methods of tackling the situation.

• Provide safeguarding to individuals

  Help vulnerable individuals assess risks and make informed choices by proving information on indicators of abuse, measures to avoid abuse and steps to take in the case of suspected abuse.

• Comply with legislation in social services

  Act according to policy and legal requirements in providing social services.

• Plan allocation of space

  Plan best allocation and utilisation of space and resources, or re-organise current premises.

• Assess social service users' situation

  Assess the social situation of service users situation balancing curiosity and respect in the dialogue, considering their families, organisations and communities and the associated risks and identifying the needs and resources, in order to meet physical, emotional and social needs.

• Report on social development

  Report results and conclusions on society's social development in an intelligible way, presenting these orally and in written form to a range of audiences from non-experts to experts.

• Use person-centred planning

  Use person-centred planning (PCP) and implement the delivery of social services in order to determine what the service users and their caregivers want, and how the services can support this.

• Ensure compliance with policies

  Ensure compliance with legislation and company procedures in respect of health and safety in the workplace and public areas. Ensure awareness and compliance with all company policies in relation to health and safety and equal opportunities in the workplace.

• Listen actively

  Give attention to what other people say, patiently understand points being made, asking questions as appropriate, and not interrupting at inappropriate times; able to listen carefully the needs of customers, clients, passengers, service users or others, and provide solutions accordingly.

• Deliver social services in diverse cultural communities

  Deliver services which are mindful of different cultural and language traditions, showing respect and validation for communities and being consistent with policies regarding human rights and equality and diversity.

• Consider economic criteria in decision making

  Develop proposals and take appropriate decisions taking into account economic criteria.

• Manage budgets for social services programs

  Plan and administer budgets in social services, covering programmes, equipment and support services.

• Apply organisational techniques

  Employ a set of organisational techniques and procedures which facilitate the achievement of the goals set. Use these resources efficiently and sustainably, and show flexibility when required.

• Manage fundraising activities

  Initiate fundraising activities managing the place, teams involved, causes and budgets.

• Apply socially just working principles

  Work in accordance with management and organisational principles and values focusing on human rights and social justice.

• Demonstrate leadership in social service cases

  Take the lead in the practical handling of social work cases and activities.

• Manage government funding

  Monitor the budget received through government funding, and ensure there are enough resources to cover the costs and expenses of the organisation or project.

• Apply quality standards in social services

  Apply quality stardards in social services while upholding social work values and principles.

• Implement marketing strategies

  Implement strategies which aim to promote a specific product or service, using the developed marketing strategies.

• Manage social crisis

  Identify, respond and motivate individuals in social crisis situations, in a timely manner, making use of all resources.

• Influence policy makers on social service issues

  Inform and advise policy makers by explaining and interpreting the needs of the citizens to enhance social service programs and policies.

• Evaluate staff performance in social work

  Evaluate the work of staff and volunteers to ensure that programs are of appropriate quality and that resources are used effectively.

• Liaise with local authorities

  Maintain the liaison and exchange of information with regional or local authorities.

• Work within communities

  Establish social projects aimed at community development and active citizen participation.

• Establish daily priorities

  Establish daily priorities for staff personnel. Effectively deal with multi-task workload.

• Manage ethical issues within social services

  Apply social work ethical principles to guide practice and manage complex ethical issues, dilemmas and conflicts in accordance to occupational conduct, the ontology and the code of ethics of the social services occupations, engaging in ethical decision making by applying standards of national and - as applicable - international codes of ethics or statements of principles.

• Build business relationships

  Establish a positive, long-term relationship between organisations and interested third parties such as suppliers, distributors, shareholders and other stakeholders in order to inform them of the organisation and its objectives.

• Build helping relationship with social service users

  Develop a collaborative helping relationship, addressing any ruptures or strains in the relationship, fostering bonding and gaining service users` trust and cooperation through empathic listening, caring, warmth and authenticity.

• Apply holistic approach within social services

  Consider the social service user in any situation, recognising the connections between micro-dimension, meso-dimension, and macro-dimension of social problems, social development and social policies.

• Undertake continuous professional development in social work

  Undertake continuous professional development (CPD) to continuously update and develop knowledge, skills and competences within one`s scope of practice in social work.

• Prevent social problems

  Develop, define and implement actions that can prevent social problems, striving for the enhancement of the quality of life for all citizens.

• Analyse community needs

  Identify and respond to specific social problems in a community, delineating the extent of the problem and outline the level of resources required to address it and identifying the existing community assets and resources that are available to address the problem.

• Communicate professionally with colleagues in other fields

  Communicate professionally and cooperate with members of the other professions in the health and social services sector.

• Follow health and safety precautions in social care practices

  Ensure hygienic work practice, respecting the safety of the environment at day care, residential care settings and care at home.

• Maintain records of work with service users

  Maintain accurate, concise, up-to-date and timely records of the work with service users while complying with legislation and policies related to privacy and security.

• Monitor regulations in social services

  Monitor and analyse regulations, policies and changes in these regulations in order to assess how they impact social work and services.

• Advocate for others

  Deliver arguments in favour of something, such as a cause, idea, or policy, to benefit another person.

• Review social service plan

  Review social service plans, taking service users' views and preferences into account. Follow up on the plan, assessing the quantity and quality of services provided.

• Evaluate social work program's impact

  Gather data to allow the assessment of the impact of a program on a community.

• Set organisational policies

  Participate in setting organisational policies that cover issues such as participant eligibility, program requirements, and program benefits for the service users.

Optional knowledge and skills

Source: Sisyphus ODB