Profession pet and pet food specialised seller

Pet and pet food specialised sellers sell pets, pet foods, accessories, care products and related services in specialised shops.

Would you like to know what kind of career and professions suit you best? Take our free Holland code career test and find out.

Personality Type

• Enterprising / Conventional

Knowledge

• Product comprehension

  The offered products, their functionalities, properties and legal and regulatory requirements.

• E-commerce systems

  Basic digital architecture and commercial transactions for trading products or services conducted via Internet, e-mail, mobile devices, social media, etc.

• Animal nutrition

  Aspects of how different animal species are fed and provided water. Different types of animal food, the quality criteria for animal food and methods to feed and give water to animals.

• Sales argumentation

  Techniques and sales methods used in order to present a product or service to customers in a persuasive manner and to meet their expectations and needs.

• Characteristics of products

  The tangible characteristics of a product such as its materials, properties and functions, as well as its different applications, features, use and support requirements.

• Characteristics of services

  The characteristics of a service that might include having acquired information about its application, function, features, use and support requirements.

Skills

• Care for living pets in the store

  Care for pets in the store. Look after their transportation, food, care and living conditions prior to selling them.

• Explain use of equipment for pets

  Explain how to correctly use and maintain pet equipment such as birdcages and aquaria.

• Prevent shoplifting

  Identify shoplifters and methods by which shoplifters try to steal. Implement anti-shoplifting policies and procedures to protect against theft.

• Issue sales invoices

  Prepare the invoice of goods sold or services provided, containing individual prices, the total charge, and the terms. Complete order processing for orders received via telephone, fax and internet and calculate the customer’s final bill.

• Sell pet accessories

  Sell pet accessories such as pet clothing, bowls, toys, clothing, etc. Inform customers about all products available in stock.

• Use different communication channels

  Make use of various types of communication channels such as verbal, handwritten, digital and telephonic communication with the purpose of constructing and sharing ideas or information.

• Maintain store cleanliness

  Keep the store tidy and clean by hovering and mopping.

• Advise customers on usage of care products for pets

  Provide advice on basic care products, such as supplements and vitamins, that can be used on various types of pets.

• Process refunds

  Resolve customer inquiries for returns, exchange of merchandise, refunds or bill adjustments. Follow organisational guidelines during this process.

• Provide customer guidance on product selection

  Provide suitable advice and assistance so that customers find the exact goods and services they were looking for. Discuss product selection and availability.

• Organise storage facilities

  Order the contents of a storage area to improve efficiency with respect to the inflow and outflow of the stored items.

• Operate cash register

  Register and handle cash transactions by using point of sale register.

• Organise product display

  Arrange goods in attractive and safe way. Set up a counter or other display area where demonstrations take place in order to attract the attention of prospective customers. Organise and maintain stands for merchandise display. Create and assemble sales spot and product displays for sales process.

• Register pets

  Carry out all the procedures and documentation required for officially registering the pets in the store for sale.

• Monitor stock level

  Evaluate how much stock is used and determine what should be ordered.

• Stock shelves

  Refill shelves with merchandise to be sold.

• Guarantee customer satisfaction

  Handle customer expectations in a professional manner, anticipating and addressing their needs and desires. Provide flexible customer service to ensure customer satisfaction and loyalty.

• Apply numeracy skills

  Practise reasoning and apply simple or complex numerical concepts and calculations.

• Identify customer's needs

  Use appropriate questions and active listening in order to identify customer expectations, desires and requirements according to product and services.

• Carry out order intake

  Take in of purchase requests for items that are currently unavailable.

• Carry out products preparation

  Assemble and prepare goods and demonstrate their functionalities to customers.

• Recommend pet food selection

  Recommend and provide advice to customers on different types of pet foods in the store.

• Demonstrate products' features

  Demonstrate how to use a product in a correct and safe manner, provide customers with information on the product's main features and benefits, explain operation, correct use and maintenance. Persuade potential customers to purchase items.

• Provide customer follow-up services

  Register, follow-up, solve and respond to customer requests, complaints and after-sales services.

• Ensure compliance with legal requirements

  Guarantee compliance with established and applicable standards and legal requirements such as specifications, policies, standards or law for the goal that organisations aspire to achieve in their efforts.

• Provide advice on pet training

  Provide suitable customer advice on how to train pets such as cats and dogs; explain training procedures and the use of accessories.

• Advise customers on appropriate pet care

  Provide information to customers on how to feed and care for pets, appropriate food choices, vaccination needs, etc.

• Carry out active selling

  Deliver thoughts and ideas in impactful and influencing manner to persuade customers to become interested in new products and promotions. Persuade clients that a product or service will satisfy their needs.

• Examine merchandise

  Control that items put up for sale are correctly priced and displayed and that they function as advertised.

• Plan aftersales arrangements

  Come to an agreement with the customer about the delivery, setup and service of the goods; perform appropriate measures to ensure delivery.

Optional knowledge and skills

Source: Sisyphus ODB