Profession performance rental technician

Performance rental technicians manage technical equipment at concerts and other big events.

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Personality Type

• Realistic / Investigative
• Realistic / Conventional
• Realistic / Artistic

Knowledge

• Multimedia systems

  The methods, procedures and techniques pertaining to the operation of multimedia systems, usually a combination of software and hardware, presenting various types of media such as video and audio.

• ICT software specifications

  The characteristics, use and operations of various software products such as computer programmes and application software.

• Teamwork principles

  The cooperation between people characterised by a unified commitment to achieving a given goal, participating equally, maintaining open communication, facilitating effective usage of ideas etc.

Skills

• Deal with pressure from unexpected circumstances

  Strive to achieve objectives despite the pressures arising from unexpected factors outside of your control.

• Provide customer follow-up services

  Register, follow-up, solve and respond to customer requests, complaints and after-sales services.

• Repair equipment on site

  Identify malfunctions and repair or replace multi-media, audio-visual and computer systems, hardware and equipment on site.

• Create solutions to problems

  Solve problems which arise in planning, prioritising, organising, directing/facilitating action and evaluating performance. Use systematic processes of collecting, analysing, and synthesising information to evaluate current practice and generate new understandings about practice.

• Assist customers

  Provide support and advice to customers in making purchasing decisions by finding out their needs, selecting suitable service and products for them and politely answering questions about products and services.

• Manage performance light quality

  Perform light checks and adjust for optimal light quality before and during performance.

• Ensure customer focus

  Attitude that puts customers at the centre of the business in all cases.

• Manage sound quality

  Perform sound checks. Set up audio equipment for optimal sound output before as well as during performance. Regulate the volume during broadcasts by controlling the audio equipment 

• Unload equipment

  Handle safe unloading of equipment in given restrictive conditions.

• Load equipment

  Handle safe loading of equipment in given restrictive conditions.

• Set up multimedia equipment

  Set up and test the multimedia and related systems and technology, according to their specifications.

• Handle rental overdues

  Identifying rental delays of return and applying the appropriate measures such as additional payment and adjust availability of rentable items.

• Prospect new customers

  Initiate activities in order to attract new and interesting customers. Ask for recommendations and references, find places where potential customers can be located.

• Follow given instructions

  Follow instructions to achieve goals and meet deadlines.

• Apply health and safety standards

  Adhere to standards of hygiene and safety established by respective authorities.

• Guarantee customer satisfaction

  Handle customer expectations in a professional manner, anticipating and addressing their needs and desires. Provide flexible customer service to ensure customer satisfaction and loyalty.

Optional knowledge and skills

Source: Sisyphus ODB