Profession motor vehicles parts advisor

Motor vehicles parts advisors sell motor vehicle parts, order parts and identify alternative parts.

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Personality Type

• Enterprising / Conventional

Knowledge

• Inventory management rules

  The specific principles and techniques used in order to determine the approapriate level of inventory required.

• Parts pricing

  The prices of vehicle parts on the market from various suppliers and their trends.

Skills

• Maintain relationship with customers

  Build a lasting and meaningful relationship with customers in order to ensure satisfaction and fidelity by providing accurate and friendly advice and support, by delivering quality products and services and by supplying after-sales information and service.

• Organise parts storage

  Store parts of vehicles and trucks, including parts for large trucks or heavy equipment, in proper conditions.

• Maintain relationship with suppliers

  Build a lasting and meaningful relationship with suppliers and service providers in order to establish a positive, profitable and enduring collaboration, co-operation and contract negotiation.

• Analyse supplier's information on vehicle parts

  Analyse information on vehicle parts from suppliers such as wholesalers or importers. Process data in order to improve response to customers' requests.

• Ensure parts packaging

  Implement and monitor the packaging process; ensure that parts are processed and packed in compliance with production requirements.

• Process payments

  Accept payments such as cash, credit cards and debit cards. Handle reimbursement in case of returns or administer vouchers and marketing instruments such as bonus cards or membership cards. Pay attention to safety and the protection of personal data.

• Identify parts requested by customers

  Ask the client questions in order to identify the specific parts he needs, taking into account the car type and year of construction; search for the exact parts described.

• Keep stock records

  Keep written records of the amount of stock in storage, incoming and outgoing products required for the proper operation of services, repairs and maintenance tasks.

• Carry out shipping orders for parts

  Transfer tools, materials and equipment to warehouse locations for shipping.

• Check vehicle parts on delivery

  Ensure that vehicle parts received from various suppliers are intact, properly working and delivered on time. Contact the parts manager in case of incidents or anomalies.

• Conduct detailed evaluation of quality standards

  Evaluate the production, quality or packaging of goods in great detail in order to ensure compliance with the quality standards of the producer.

• Process data

  Enter information into a data storage and data retrieval system via processes such as scanning, manual keying or electronic data transfer in order to process large amounts of data.

• Carry out parts purchasing

  Order specific parts required for maintenance and repair of a wide variety of vehicles.

• Sell vehicle parts

  Identify which part is best suited to the customer's needs and specific type of car; sell and install the appropriate parts.

• Maintain parts inventory

  Maintain stock levels in accordance with organisation procedures and policies; estimate upcoming supply needs.

• Maintain work area cleanliness

  Keep the working area and equipment clean and orderly.

• Gather information to substitute parts

  Gather information from sources such as manuals and manufacturers; identify appropriate replacements for broken, rare or obsolete parts.

• Load products for dispatch

  Load goods appropriately so that they can be sent safely to the receiver.

• Provide customer follow-up services

  Register, follow-up, solve and respond to customer requests, complaints and after-sales services.

Optional knowledge and skills

Source: Sisyphus ODB