Profession mobile devices technician

Mobile devices technicians carry out proper fault diagnosis to improve the quality of mobile devices and repair them. They provide information related to a number of services, including warranties and after-sale services.

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Personality Type

• Enterprising / Conventional
• Realistic / Conventional
• Realistic / Investigative
• Realistic / Enterprising

Knowledge

• ICT system user requirements

  The process intended to match user and organisation's needs with system components and services, by taking into consideration the available technologies and the techniques required to elicit and specify requirements, interrogating users to establish symptoms of problem and analysing symptoms.

• Electronics principles

  The study of electric energy, more specifically electron, control and its prominent principles regarding integrated circuits and electrical systems.

• Distributed directory information services

  The directory services that automate the network management of security, user data and distributed resources and enable access to information in a computer system's directory.

• Mobile operating systems

  The features, restrictions, architectures and other characteristics of operating systems designed to run on mobile devices, such as Android or iOS.

Skills

• Implement ICT recovery system

  Create, manage and implement ICT system recovery plan in case of crisis in order to retrieve information and reacquire use of the system.

• Repair mobile devices

  Replace parts and repair faults of mobile phones, tablets and other small mobile devices.

• Repair ICT devices

  Maintain and repair ICT related equipment such as laptops, desktops, tablets, mobile devices, communications equipment, printers and any piece of computer related peripheral. Detect faults, malfunctions and replace parts if necessary.

• Identify ICT security risks

  Apply methods and techniques to identify potential security threats, security breaches and risk factors using ICT tools for surveying ICT systems, analysing risks, vulnerabilities and threats and evaluating contingency plans.

• Monitor technology trends

  Survey and investigate recent trends and developments in technology. Observe and anticipate their evolution, according to current or future market and business conditions.

• Solve ICT system problems

  Identify potential component malfunctions. Monitor, document and communicate about incidents. Deploy appropriate resources with minimal outage and deploy appropriate diagnostic tools.

• Ensure proper document management

  Guarantee that the tracking and recording standards and rules for document management are followed, such as ensuring that changes are identified, that documents remain readable and that obsoleted documents are not used.

• Use repair manuals

  Apply the information, such as periodic maintenance charts, step by step repair instructions, troubleshooting information and overhaul procedures to perform routine maintenance and repairs.

• Maintain electronic equipment

  Check and repair electronic equipment. Detect malfunction, locate faults and take measures to prevent damage.

• Perform backups

  Implement backup procedures to backup data and systems to ensure permanent and reliable system operation. Execute data backups in order to secure information by copying and archiving to ensure integrity during system integration and after data loss occurrence.

• Disassemble mobile devices

  Deconstruct mobile devices in order to analyse faults, perform replacement or recycle parts.

• Use diagnostic tools for electronic repairs

  Use diagnostic equipment to measure current, resistance and voltage. Handle sophisticated multimeters to measure inductance, capacitance and current transistor gain.

Optional knowledge and skills

Source: Sisyphus ODB