Profession mail clerk

Mail clerks perform mail handling, sorting, recording and other duties in connection with mail services from post offices or related organisations. They keep records of the incoming and outgoing packages and letters in the establishment.

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Personality Type

• Conventional / Realistic

Related professions clerk

• Administrative services department manager
• Bills clerk
• Bookkeeping clerk
• Brokerage clerk
• Clerk, all other
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• Credit clerk
• Filing clerk
• First line supervisor of office clerks
• Form filling assistance clerk
• Freight clerk
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• Invoice clerk
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• Office clerk
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• Payroll clerk
• Personnel clerk
• Procurement clerk
• Production planning clerk
• Sales support clerk
• Secretary clerk
• Statistical clerk
• Stock clerk, warehouse clerk
• Weighing clerk

Skills

• Liaise with colleagues

  Liaise with fellow colleagues to ensure common understanding on work related affairs and agree on the necessary compromises the parties might need to face. Negotiate compromises between parties as to ensure that work in general run efficiently towards the achievement of the objectives.

• Keep stock records

  Keep written records of the amount of stock in storage, incoming and outgoing products required for the proper operation of services, repairs and maintenance tasks.

• Analyse ways to reduce travel time

  Analyse prospective improvements in journey efficiency through reduction of travel time by modifying itineraries and outlining alternatives.

• Operate mailing information systems

  Operate mailing information systems in order to record the processing and handling of mail. Record faults and identify packages that were not delivered. Ensure mail and small packages are traceable until they are delivered to the recipients.

• Liaise with transportation companies

  Establish relationships with transportation companies in order to negotiate advantageous agreements for the transport of goods and livestock.

• Work in a logistics team

  Ability to work confidently within a logistics team, with each member of the team fulfilling a role designed to increase the efficiency of the whole.

• Act reliably

  Proceed in a way that one can be relied on or depended on.

• Establish daily priorities

  Establish daily priorities for staff personnel. Effectively deal with multi-task workload.

• Organise mail deliveries

  Organise mail and small package deliveries in an efficient, confidential, and safe manner.

• Use different communication channels

  Make use of various types of communication channels such as verbal, handwritten, digital and telephonic communication with the purpose of constructing and sharing ideas or information.

• Ensure the integrity of mail

  Ensure the integrity of letters and packages to avoid damage. Ensure that packages are delivered to clients in the same condition they were collected in.

• Keep written records of cargo

  Keep written records of the quantity of goods loaded or unloaded. Track times, dates and tasks completed.

• Keep task records

  Organise and classify records of prepared reports and correspondence related to the performed work and progress records of tasks.

• Record customers' personal data

  Gather and record customers' personal data into the system; obtain all signatures and documents required for rental.

• Handle mail

  Handle mail considering data protection issues, health and safety requirements, and specifications of different kinds of mail.

• Apply information security policies

  Implement policies, methods and regulations for data and information security in order to respect confidentiality, integrity and availability principles.

• Keep records of merchandise delivery

  Keep records of goods deliveries; report discrepancies to control costs in order to maintain correct inventory levels.

• Keep records of customer interaction

  Recording details of inquiries, comments and complaints received from customers, as well as actions to be taken.

• Maintain privacy of service users

  Respect and maintain the dignity and privacy of the client, protecting his or her confidential information and clearly explaining policies about confidentiality to the client and other parties involved.

• Differentiate types of packages

  Identify and differentiate different kinds of mail items and packages to be delivered. Consider their differences to foresee the necessary tools required for delivery.

Source: Sisyphus ODB