Profession lottery manager

Lottery managers organise and coordinate the activities of a lottery organisation. They oversee daily operations and facilitate communications between staff and customers. They review lottery procedures, arrange prices train staff and strive to improve the profitability of their business. They take responsibility for all lottery activities and ensure that relevant lottery rules and regulations are followed.

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Personality Type

• Enterprising / Conventional
• Enterprising / Investigative

Knowledge

• Budgetary principles

  Principles of estimating and planning of forecasts for business activity, compile regular budget and reports.

• Lottery company policies

  The rules and policies of a company involved in the lottery business.

• Customer service

  Processes and principles related to the customer, client, service user and to personal services; these may include procedures to evaluate customer's or service user's satisfaction.

• Corporate social responsibility

  The handling or managing of business processes in a responsible and ethical manner considering the economic responsibility towards shareholders as equally important as the responsibility towards environmental and social stakeholders.

• Lottery equipment

  Lottery matrices and betting systems where bets are placed together in a pool. 

Skills

• Arrange audit

  Arrange a systematic examination of books, accounts, documents, and vouchers to ascertain how far the financial statements present a true and fair view, and to ensure that the books of accounts are properly maintained as required by law.

• Manage budgets

  Plan, monitor and report on the budget.

• Manage fundraising activities

  Initiate fundraising activities managing the place, teams involved, causes and budgets.

• Manage payroll

  Manage and be responsible for employees receiving their wages, review salaries and benefit plans and advise management on payroll and other employment conditions.

• Comply with legal regulations

  Ensure you are properly informed of the legal regulations that govern a specific activity and adhere to its rules, policies and laws.

• Perform fundraising activities

  Perform activities which will raise funds for an organisation or campaign, such as speaking with the public, gathering funds during fundraising or other general events, and using online fundraising tools.

• Liaise with local authorities

  Maintain the liaison and exchange of information with regional or local authorities.

• Manage supplies

  Monitor and control the flow of supplies that includes the purchase, storage and movement of the required quality of raw materials, and also work-in-progress inventory. Manage supply chain activities and synchronise supply with demand of production and customer.

• Promote company

  To always try to project the company in the best possible light and to go the extra mile to ensure the best possible experience at the club by staff and customers alike. To explain and actively promote all club activities to customers.

• Lead process optimisation

  Lead process optimisation using statistical data. Design experiments on the production line and functional process control models.

• Manage staff

  Manage employees and subordinates, working in a team or individually, to maximise their performance and contribution. Schedule their work and activities, give instructions, motivate and direct the workers to meet the company objectives. Monitor and measure how an employee undertakes their responsibilities and how well these activities are executed. Identify areas for improvement and make suggestions to achieve this. Lead a group of people to help them achieve goals and maintain an effective working relationship among staff.

• Maintain customer service

  Keep the highest possible customer service and make sure that the customer service is at all times performed in a professional way. Help customers or participants feel at ease and support special requirements.

• Manage lottery operations

  Manage all lottery activities to ensure that operations are conducted properly. Note procedure problems and ensure that all lottery activities run according to the law and the organisation's rules. Ensure the financing of lottery prices and implement action plans to ensure the lottery organisation's sustainability

• Involve volunteers

  Recruit, motivate and manage volunteers in the organisation or in a department of the organisation. Manage relationship with volunteers from before they make a volunteering commitment, throughout their time with the organisation to beyond the conclusion of their formal volunteering agreement.

• Follow company standards

  Lead and manage according to the organisation's code of conduct.

• Maintain lottery equipment

  Manage lottery equipments (mechanics and electronics) and monitor selling procedures.

• Perform project management

  Manage and plan various resources, such as human resources, budget, deadline, results, and quality necessary for a specific project, and monitor the project's progress in order to achieve a specific goal within a set time and budget.

• Schedule recreation facilities

  Schedule the use of recreational facilities.

• Represent the organisation

  Act as representative of the institution, company or organisation to the outside world.

• Manage database

  Apply database design schemes and models, define data dependencies, use query languages and database management systems (DBMS) to develop and manage databases.

• Manage profitability

  Review on a regular basis sales and profit performance.

• Manage volunteers

  Manage volunteers' tasks, recruitment, programmes and budgets.

• Set organisational policies

  Participate in setting organisational policies that cover issues such as participant eligibility, program requirements, and program benefits for the service users.

Optional knowledge and skills

Source: Sisyphus ODB