Profession ICT technician

ICT technicians install, maintain, repair and operate information systems and any ICT related equipment (laptops, desktops, servers, tablets, smart phones, communications equipment, printers and any piece of computer related peripheral networks), and any type of software (drivers, operating systems, applications).

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Personality Type

• Realistic / Investigative

Knowledge

• ICT network routing

  The processes and techniques for choosing the best paths within an ICT network through which a packet can travel.

• ICT network cable limitations

  The limitations, such as distance limitations and resistance of types of cables, such as fibre cable, coax cable and ethernet cable which are used for realising networks.

• ICT networking hardware

  The ICT network equipment or computer networking devices, such as UPS systems, electrical systems, networking facilities and structured cabling systems.

• Distributed directory information services

  The directory services that automate the network management of security, user data and distributed resources and enable access to information in a computer system's directory.

• Procurement of ICT network equipment

  The products available from network equipment providers and methods for selecting and procuring the equipment.

Skills

• Perform ICT troubleshooting

  Identify problems with servers, desktops, printers, networks, and remote access, and perform actions which solve the problems.

• Use repair manuals

  Apply the information, such as periodic maintenance charts, step by step repair instructions, troubleshooting information and overhaul procedures to perform routine maintenance and repairs.

• Repair ICT devices

  Maintain and repair ICT related equipment such as laptops, desktops, tablets, mobile devices, communications equipment, printers and any piece of computer related peripheral. Detect faults, malfunctions and replace parts if necessary.

• Maintain ICT server

  Diagnose and eliminate hardware faults via repair or replacement. Take preventive measures, review performance, update software, review accessibility.

• Administer ICT system

  Handle components of ICT system by maintaining configuration, managing users, monitoring resource use, performing backups and installing hardware or software to comply with the set requirements.

• Implement ICT recovery system

  Create, manage and implement ICT system recovery plan in case of crisis in order to retrieve information and reacquire use of the system.

• Use precision tools

  Use electronic, mechanical, electric, or optical precision tools for precision work.

• Manage email hosting service

  Oversee the day-to-day running of a private email platform by maintaining and refining provided services, such as spam and virus protection, blocking advertisement, website redesigns and search engine optimisation.

• Keep up to date on product knowledge

  Gather the latest information on developments related to the existing or supported products, methods or techniques.

• Define firewall rules

  Specify rules to govern a set of components aiming to limit access between groups of networks or a particular network and the internet.

• Operate private branch exchange

  Handle Private Branch Exchange (PBX), a telecommunication system within an organisation that switches calls between users on local lines. At the same time the system allows all users to share external phone lines.

• Perform backups

  Implement backup procedures to backup data and systems to ensure permanent and reliable system operation. Execute data backups in order to secure information by copying and archiving to ensure integrity during system integration and after data loss occurrence.

• Maintain ICT system

  Select and apply system and network monitoring techniques. Identify and fix operational problems. Ensure that system's capabilities and efficiency match company specifications.

Optional knowledge and skills

Source: Sisyphus ODB