Profession ICT system analyst

ICT system analysts specify the system needs to meet the end user requirements. They analyse system functions in order to define their goals or purposes and to discover operations and procedures for accomplishing them most efficiently. They also design new IT solutions to improve business efficiency and productivity, produce outline designs and estimate costs of new systems, specify the operations the system will perform, and the way data will be viewed by the end user. They present the design to the users and work closely with the users to implement the solution.

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Personality Type

• Investigative / Realistic
• Social / Investigative

Knowledge

• Online analytical processing

  The online tools which analyse, aggregate and present multi-dimensional data enabling users to interactively and selectively extract and view data from specific points of view.

• ICT infrastructure

  The system, network, hardware and software applications and components, as well as devices and processes that are used in order to develop, test, deliver, monitor, control or support ICT services.

• ICT performance analysis methods

  The methods used to analyse software, ICT system and network performance which provide guidance to root causes of issues within information systems. The methods can analyse resource bottlenecks, application times, wait latencies and benchmarking results.

• Software metrics

  The metrics that measure a characteristic of the software system in order to determine the development of the software and evaluate it.

• Systems development life-cycle

  The sequence of steps, such as planning, creating, testing and deploying and the models for the development and life-cycle management of a system.

• Software architecture models

  The set of structures and models needed to understand or describe the software system, including the software elements, the relations between them and the properties of both elements and relations.

• Decision support systems

  The ICT systems that can be used to support business or organisational decision making.

• Levels of software testing

  The levels of testing in the software development process, such as unit testing, integration testing, system testing and acceptance testing.

Skills

• Identify customer requirements

  Apply techniques and tools, such as surveys, questionnaires, ICT applications, for eliciting, defining, analysing, documenting and maintaining user requirements from system, service or product.

• Analyse software specifications

  Assess the specifications of a software product or system to be developed by identifying functional and non-functional requirements, constraints and possible sets of use cases which illustrate interactions between the software and its users.

• Interact with users to gather requirements

  Communicate with users to identify their requirements and collect them. Define all relevant user requirements and document them in an understandable and logical way for further analysis and specification.

• Solve ICT system problems

  Identify potential component malfunctions. Monitor, document and communicate about incidents. Deploy appropriate resources with minimal outage and deploy appropriate diagnostic tools.

• Manage ICT legacy implication

  Oversee the transfer process from a legacy (an outdated system) to a current system by mapping, interfacing, migrating, documenting and transforming data.

• Define technical requirements

  Specify technical properties of goods, materials, methods, processes, services, systems, software and functionalities by identifying and responding to the particular needs that are to be satisfied according to customer requirements.

• Analyse business processes

  Study the contribution of the work processes to the business goals and monitor their efficiency and productivity.

• Create data models

  Use specific techniques and methodologies to analyse the data requirements of an organisation's business processes in order to create models for these data, such as conceptual, logical and physical models. These models have a specific structure and format.

• Perform security vulnerability assessments

  Execute types of security testing, such as network penetration testing, wireless testing, code reviews, wireless and/or firewall assessments in accordance with industry-accepted methods and protocols to identify and analyse potential vulnerabilities.

• Execute feasibility study

  Perform the evaluation and assessment of the potential of a project, plan, proposition or new idea. Realise a standardised study which is based on extensive investigation and research to support the process of decision making.

• Design information system

  Define the architecture, composition, components, modules, interfaces and data for integrated information systems (hardware, software and network), based on system requirements and specifications.

• Analyse the context of an organisation

  Study the external and internal environment of an organisation by identifying its strengths and weaknesses in order to provide a base for company strategies and further planning.

• Identify ICT system weaknesses

  Analyse the system and network architecture, hardware and software components and data in order to identify weaknesses and vulnerability to intrusions or attacks.

• Monitor system performance

  Measure system reliability and performance before, during and after component integration and during system operation and maintenance. Select and use performance monitoring tools and techniques, such as special software.

• Analyse ICT system

  Study the activity and performance of information systems in order to model their usage and weaknesses, specify purpose, architecture and services and discover operations and procedures for accomplishing them most efficiently.

• Apply statistical analysis techniques

  Use models (descriptive or inferential statistics) and techniques (data mining or machine learning) for statistical analysis and ICT tools to analyse data, uncover correlations and forecast trends.

• Manage system testing

  Select, perform and track testings on software or hardware to detect system defects both within the integrated system units, the inter-assemblages and the system as a whole. Organise testings such as installation testing, security testing and graphical user interface testing.

Optional knowledge and skills

Source: Sisyphus ODB