Profession ICT capacity planner

ICT capacity planners ensure that the capacity of ICT services and ICT infrastructure is able to deliver agreed service level targets in a cost effective and timely manner. They also consider all resources required to deliver the appropriate ICT service, and plan for short, medium, and long term business requirements.

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Personality Type

• Realistic / Enterprising

Knowledge

• ICT capacity planning strategies

  The methods, techniques and ICT tools used for planning the maximum amount of work that an organisation is capable of completing in a given period, based on the number of machines, workers and shifts and taking into account constraints such as quality problems, delays and material handling.

• ICT infrastructure

  The system, network, hardware and software applications and components, as well as devices and processes that are used in order to develop, test, deliver, monitor, control or support ICT services.

• Insourcing strategy

  The high level planning for managing and optimising business processes internally, usually in order to maintain control of critical aspects of work.

• Statistical analysis system software

  Specific software system (SAS) used for advanced analytics, business intelligence, data management, and predictive analytics.

• Crowdsourcing strategy

  The high level planning for managing and optimising business processes, ideas or content by gathering contributions from a big community of people, including on-line groups.

• Outsourcing strategy

  The high level planning for managing and optimising external services of providers to execute business processes.

Skills

• Perform business analysis

  Evaluate the condition of a business on its own and in relation to the competitive business domain, performing research, placing data in context of the business' needs and determining areas of opportunity.

• Plan ICT capacity

  Schedule the longer-term hardware capacity, ICT infrastructure, computing resources, human resources and other aspects needed to meet changing demands for ICT products and services.

• Carry out statistical forecasts

  Undertake a systematic statistical examination of data representing past observed behaviour of the system to be forecast, including observations of useful predictors outside the system.

• Perform resource planning

  Estimate the expected input in terms of time, human and financial resources necessary to achieve the project objectives.

• Apply company policies

  Apply the principles and rules that govern the activities and processes of an organisation.

• Ensure adherence to organisational ICT standards

  Guarantee that the state of events is in accordance with the ICT rules and procedures described by an organisation for their products, services and solutions.

• Improve business processes

  Optimise the series of operations of an organisation to achieve efficiency. Analyse and adapt existing business operations in order to set new objectives and meet new goals.

• Develop financial statistics reports

  Create financial and statistical reports based on collected data which are to be presented to managing bodies of an organisation.

• Forecast workload

  Predict and define the workload that needs to be done in a certain amount of time and the time it would take to perform related tasks.

• Analyse business requirements

  Study clients' needs and expectations for a product or service in order to identify and resolve inconsistencies and possible disagreements of involved stakeholders.

• Provide cost benefit analysis reports

  Prepare, compile and communicate reports with broken down cost analysis on the proposal and budget plans of the company. Analyse the financial or social costs and benefits of a project or investment in advance over a given period of time.

Optional knowledge and skills

Source: Sisyphus ODB