Profession housing support worker

Housing support workers provide support and assistance to elderly, people with a physical impairment or learning disability, homeless people, ex-drug addicts, ex-alcohol addicts or ex-offenders.

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Personality Type

• Conventional / Social

Knowledge

• Social justice

  The development and principles of human rights and social justice and the way they should be applied on a case by case basis.

• Legal requirements in the social sector

  The prescribed legislative and regulatory requirements in the social sector.

• Social sciences

  The development and characteristics of sociological, anthropological, psychological, political, and social policy theories.

• Company policies

  The set of rules that govern the activity of a company.

• Customer service

  Processes and principles related to the customer, client, service user and to personal services; these may include procedures to evaluate customer's or service user's satisfaction.

Skills

• Manage social crisis

  Identify, respond and motivate individuals in social crisis situations, in a timely manner, making use of all resources.

• Communicate professionally with colleagues in other fields

  Communicate professionally and cooperate with members of the other professions in the health and social services sector.

• Support social service users' positiveness

  Work with individuals to identify difficulties associated with their self esteem and sense of identity and support them to implement strategies like to develop more positive self images.

• Apply organisational techniques

  Employ a set of organisational techniques and procedures which facilitate the achievement of the goals set. Use these resources efficiently and sustainably, and show flexibility when required.

• Maintain records of work with service users

  Maintain accurate, concise, up-to-date and timely records of the work with service users while complying with legislation and policies related to privacy and security.

• Work within communities

  Establish social projects aimed at community development and active citizen participation.

• Assist social service users with physical disabilities

  Help service users with mobility problems and other physical disabilities such as incontinence, assisting in the use and care of aids and personal equipment.

• Monitor service users' health

  Perform routine monitoring of client's health, such as taking temperature and pulse rate.

• Demonstrate leadership in social service cases

  Take the lead in the practical handling of social work cases and activities.

• Report on social development

  Report results and conclusions on society's social development in an intelligible way, presenting these orally and in written form to a range of audiences from non-experts to experts.

• Apply socially just working principles

  Work in accordance with management and organisational principles and values focusing on human rights and social justice.

• Undertake risk assessment of clients

  Follow risk assessment policies and procedures to assess the risk of a client harming him or herself or others, taking the appropriate steps to minimise the risk.

• Provide social counselling

  Assist and guide social service users to resolve personal, social or psychological problems and difficulties.

• Apply problem solving in social service

  Systematically apply a step-by-step problem-solving process in providing social services.

• Assist disabled individuals to participate in community activities

  Facilitate disabled individuals` inclusion in the community and support them to establish and maintain relationships through access to community activities, venues and services.

• Apply person-centred care

  Treat individuals as partners in planning, developing and assessing care, to make sure it is appropriate for their needs. Put them and their caregivers at the heart of all decisions.

• Comply with legislation in social services

  Act according to policy and legal requirements in providing social services.

• Assess social service users' situation

  Assess the social situation of service users situation balancing curiosity and respect in the dialogue, considering their families, organisations and communities and the associated risks and identifying the needs and resources, in order to meet physical, emotional and social needs.

• Adhere to organisational guidelines

  Adhere to organisational or department specific standards and guidelines. Understand the motives of the organisation and the common agreements and act accordingly.

• Prevent social problems

  Develop, define and implement actions that can prevent social problems, striving for the enhancement of the quality of life for all citizens.

• Support social service users in skills management

  Provide support to individuals in determining the skills they need in they everyday lives and help them in their skills development.

• Promote social change

  Promote changes in relationships between individuals, families, groups, organisations and communities by taking into consideration and coping with unpredictable changes, at the micro, macro and mezzo level.

• Handle conflicts

  Mediate in conflicts and tense situations by acting between parties, such as service users, important others like families, and institutions, striving to effect an agreement, reconciliate, and resolve problems.

• Follow health and safety precautions in social care practices

  Ensure hygienic work practice, respecting the safety of the environment at day care, residential care settings and care at home.

• Manage stress in organisation

  Cope with sources of stress and cross-pressure in one's own professional life, such as occupational, managerial, institutional and personal stress, and help others do the same so as to promote the well-being of your colleagues and avoid burn-out.

• Encourage social service users to preserve their independence in their daily activities

  Encourage and support the service user to preserve independence in performing his/her daily activities and personal care, assisting the service user with eating, mobility, personal care, making beds, doing laundry, preparing meals, dressing, transporting the client to doctor`s appointments, and helping with medications or running errands.

• Assist social service users in formulating complaints

  Help social services users and caregivers file complaints, taking the complaints seriously and responding to them or passing them to the appropriate person.

• Deliver social services in diverse cultural communities

  Deliver services which are mindful of different cultural and language traditions, showing respect and validation for communities and being consistent with policies regarding human rights and equality and diversity.

• Protect vulnerable social service users

  Intervene to provide physical, moral and psychological support to people in dangerous or difficult situations and to remove to a place of safety where appropriate.

• Review social service plan

  Review social service plans, taking service users' views and preferences into account. Follow up on the plan, assessing the quantity and quality of services provided.

• Support social service users to live at home

  Support social service users to develop their own personal resources and work with them to access additional resources, services and facilities.

• Undertake continuous professional development in social work

  Undertake continuous professional development (CPD) to continuously update and develop knowledge, skills and competences within one`s scope of practice in social work.

• Maintain privacy of service users

  Respect and maintain the dignity and privacy of the client, protecting his or her confidential information and clearly explaining policies about confidentiality to the client and other parties involved.

• Apply holistic approach within social services

  Consider the social service user in any situation, recognising the connections between micro-dimension, meso-dimension, and macro-dimension of social problems, social development and social policies.

• Promote service users' rights

  Supporting client`s rights to control his or her life, making informed choices about the services they receive, respecting and, where appropriate, promoting the individual views and wishes of both the client and his or her caregivers.

• Communicate with social service users

  Use verbal, non-verbal, written, and electronic communication. Pay attention to the specific social service users' needs, characteristics, abilities, preferences, age, developmental stage, and culture.

• Work in a multicultural environment in health care

  Interact, relate and communicate with individuals from a variety of different cultures, when working in a healthcare environment.

• Delegate activities

  Delegate activities and tasks to others according to the ability, level of preparation, competence and legal scope of practice. Make sure that people understand what they should do and when they should do it.

• Support social service users with specific communication needs

  Identify individuals who have specific communication preferences and needs, supporting them to interact with other people and monitoring communication to identify changing needs.

• Support harmed social service users

  Take action where there are concerns that individuals are at risk of harm or abuse and support those who make a disclosure.

• Tolerate stress

  Maintain a temperate mental state and effective performance under pressure or adverse circumstances.

• Involve service users and carers in care planning

  Evaluate the needs of individuals in relation to their care, involve families or carers in supporting the development and implementation of support plans. Ensure review and monitoring of these plans.

• Accept own accountability

  Accept accountability for one`s own professional activities and recognise the limits of one`s own scope of practice and competencies.

• Meet standards of practice in social services

  Practice social care and social work in a lawful, safe and effective way according to standards.

• Promote inclusion

  Promote inclusion in health care and social services and respect diversity of beliefs, culture, values and preferences, keeping in mind the importance of equality and diversity issues.

• Apply quality standards in social services

  Apply quality stardards in social services while upholding social work values and principles.

• Advise on housing

  Inform and support individuals or tenants in finding available housing opportunities, according to their particular needs, as well as liaise with authorities, in order to help individuals lead independent lives.

• Listen actively

  Give attention to what other people say, patiently understand points being made, asking questions as appropriate, and not interrupting at inappropriate times; able to listen carefully the needs of customers, clients, passengers, service users or others, and provide solutions accordingly.

• Support service users to use technological aids

  Work with individuals to identify appropriate aids, supporting them to use specific technological aids and review their effectiveness.

• Refer service users to community resources

  Refer clients to community resources for services such as job or debt counselling, legal aid, housing, medical treatment, or financial assistance, providing concrete information, such as where to go and how to apply.

• Contribute to protecting individuals from harm

  Use established processes and procedures to challenge and report dangerous, abusive, discriminatory or exploitative behaviour and practice, bringing any such behaviour to the attention of the employer or the appropriate authority.

• Apply decision making within social work

  Take decisions when called for, staying within the limits of granted authority and considering the input from the service user and other caregivers.

• Advocate for social service users

  Speak for and on behalf of service users, using communicative skills and knowledge of relevant fields to assist those less advantaged.

• Conduct interview in social service

  Induce clients, colleagues, executives, or public officials to talk fully, freely, and truthfully, so as to explore the interviewee`s experiences, attitudes, and opinions.

• Maintain the trust of service users

  Establish and maintain the trust and confidence of the client, communicating in an appropriate, open, accurate and straightforward way and being honest and reliable.

• Build helping relationship with social service users

  Develop a collaborative helping relationship, addressing any ruptures or strains in the relationship, fostering bonding and gaining service users` trust and cooperation through empathic listening, caring, warmth and authenticity.

• Support service users in developing skills

  Encourage and support social service users in sociocultural activities in the organisation or in the community, supporting the development of leisure and work skills.

• Relate empathetically

  Recognise, understand and share emotions and insights experienced by another.

Source: Sisyphus ODB