Profession hospitality establishment security officer

Hospitality establishment security officers are in charge of managing the overall process and implementation of hospitality facility security in terms of both safety of belongings, personal safety and building security.

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Personality Type

Knowledge

  • Human dynamics as part of hospitality security

    The characteristics of human behaviour and human interaction and dynamics to ensure their security in hospitality establishment.

  • Legal use-of-force

    The characteristics of the use-of-force, which is a legal doctrine employed by police and army forces, to regulate acts of violence during interventions. Use-of-force is ought to balance security needs with ethical concerns for the rights and well-being of intruders or suspects.

Skills

  • Manage staff

    Manage employees and subordinates, working in a team or individually, to maximise their performance and contribution. Schedule their work and activities, give instructions, motivate and direct the workers to meet the company objectives. Monitor and measure how an employee undertakes their responsibilities and how well these activities are executed. Identify areas for improvement and make suggestions to achieve this. Lead a group of people to help them achieve goals and maintain an effective working relationship among staff.

  • Deal with unforeseen incidents in hospitality

    Handle unexpected incidents following the appropriate protocol by solving, organising, reporting and documenting them.

  • Manage budgets

    Plan, monitor and report on the budget.

  • Detect drug abuse

    Identify people under excessive use of alcohol and drugs inside a facility, effectively deal with these people and supervise customers own safety while applying relevant regulations.

  • Comply with food safety and hygiene

    Respect optimal food safety and hygiene during preparation, manufacturing, processing, storage, distribution and delivery of food products.

  • Undertake employee screening

    Screen employees by compiling criminal records, commercial records and financial records of an individual.

  • Maintain incident reporting records

    Keep a system to record details of unusual events that occur at the facility, such as job-related injuries.

  • Manage security equipment

    Oversee and conduct inventory of security tools and equipment.

  • Protect important clients

    Keep clients safe who have extraordinary level of risk by organising and providing the relevant security.

  • Ensure cross-department cooperation

    Guarantee communication and cooperation with all the entities and teams in a given organisation, according to the company strategy.

  • Create solutions to problems

    Solve problems which arise in planning, prioritising, organising, directing/facilitating action and evaluating performance. Use systematic processes of collecting, analysing, and synthesising information to evaluate current practice and generate new understandings about practice.

  • Ensure hotel security

    Guarantee the security of guests and the premises by monitoring the hotel premises.

  • Manage health and safety standards

    Oversee all personnel and processes to comply with health, safety and hygiene standards. Communicate and support alignment of these requirements with the company's health and safety programmes.

  • Detain offenders

    Keep back offenders and trespassers in a certain area.

  • Manage emergency evacuation plans

    Monitor quick and safe emergency evacuation plans.

  • Manage outsourced security

    Oversee and regularly review external security provision.

  • Handle surveillance equipment

    Monitor surveillance equipment to observe what people are doing in a given area and ensure their safety.

  • Monitor work for special events

    Oversee activities during special events taking into account specific objectives, schedule, timetable, agenda, cultural limitations, account rules and legislation.

  • Perform internal investigations

    Seek advice and collaborate with union officials responsible for topics that are relevant to you and your business or your work.

Optional knowledge and skills

set standards for handling valuables maintain customer service think analytically schedule shifts develop working procedures assist clients with special needs handle customer complaints procure hospitality products ensure protection of car parking set payment handling strategies plan medium to long term objectives tend to clients' personal items ensure the privacy of guests

Source: Sisyphus ODB