Profession hawker

Hawkers sell goods and services on established routes, street and market locations.

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Personality Type

• Enterprising / Conventional

Knowledge

• Consumer protection

  The current legislation applicable in relation to the rights of consumers in the marketplace.

• Sales argumentation

  Techniques and sales methods used in order to present a product or service to customers in a persuasive manner and to meet their expectations and needs.

• Product comprehension

  The offered products, their functionalities, properties and legal and regulatory requirements.

Skills

• Guarantee customer satisfaction

  Handle customer expectations in a professional manner, anticipating and addressing their needs and desires. Provide flexible customer service to ensure customer satisfaction and loyalty.

• Process payments

  Accept payments such as cash, credit cards and debit cards. Handle reimbursement in case of returns or administer vouchers and marketing instruments such as bonus cards or membership cards. Pay attention to safety and the protection of personal data.

• Assist customers

  Provide support and advice to customers in making purchasing decisions by finding out their needs, selecting suitable service and products for them and politely answering questions about products and services.

• Adapt to different weather conditions

  Cope with regular exposure to extreme weather conditions and hazardous environments.

• Ensure customer focus

  Attitude that puts customers at the centre of the business in all cases.

• Use different communication channels

  Make use of various types of communication channels such as verbal, handwritten, digital and telephonic communication with the purpose of constructing and sharing ideas or information.

• Carry out active selling

  Deliver thoughts and ideas in impactful and influencing manner to persuade customers to become interested in new products and promotions. Persuade clients that a product or service will satisfy their needs.

• Maintain work area cleanliness

  Keep the working area and equipment clean and orderly.

• Negotiate price

  Arrange an agreement on price of products or services provided or offered.

• Apply health and safety standards

  Adhere to standards of hygiene and safety established by respective authorities.

• Perform manual work autonomously

  Show the ability to pursue basic manual tasks without the help or assistance of others, not needing supervision or guidance, and taking responsibility for one's actions.

• Organise product display

  Arrange goods in attractive and safe way. Set up a counter or other display area where demonstrations take place in order to attract the attention of prospective customers. Organise and maintain stands for merchandise display. Create and assemble sales spot and product displays for sales process.

• Ensure product preparation

  Ensure that products such as food items are correctly prepared and made ready for consumption; combine different parts until they form one sellable unit.

• Demonstrate products' features

  Demonstrate how to use a product in a correct and safe manner, provide customers with information on the product's main features and benefits, explain operation, correct use and maintenance. Persuade potential customers to purchase items.

• Upsell products

  Persuade customers to buy additional or more expensive products.

• Unload supplies

  Remove deliveries from a truck and move new supplies to workplace or storage area.

Optional knowledge and skills

Source: Sisyphus ODB