Profession gambling manager

Gambling managers organise and coordinate the activities of a gambling facility. They oversee daily operations and facilitate communications between staff and customers. They manage and train staff and strive to improve the profitability of their business. They take responsibility for all gambling activities and ensure that relevant gambling rules and regulations are followed.

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Personality Type

• Enterprising / Conventional
• Enterprising / Investigative

Knowledge

• Corporate social responsibility

  The handling or managing of business processes in a responsible and ethical manner considering the economic responsibility towards shareholders as equally important as the responsibility towards environmental and social stakeholders.

Skills

• Supervise the work of staff on different shifts

  Oversee the activities of the employees working in shifts in order to ensure continuous operations.

• Liaise with local authorities

  Maintain the liaison and exchange of information with regional or local authorities.

• Monitor customer behaviour

  Oversee, identify and observe the evolution of the customer's needs and interests.

• Display betting information

  Answer betting queries and put betting information on display.

• Analyse gambling data

  Analyse relevant data points collected during gambling, betting or lottery activities. Process the data to obtain conclusions useful for the efficient running of the betting or lottery operation.

• Represent the organisation

  Act as representative of the institution, company or organisation to the outside world.

• Establish daily priorities

  Establish daily priorities for staff personnel. Effectively deal with multi-task workload.

• Manage supplies

  Monitor and control the flow of supplies that includes the purchase, storage and movement of the required quality of raw materials, and also work-in-progress inventory. Manage supply chain activities and synchronise supply with demand of production and customer.

• Maintain customer service

  Keep the highest possible customer service and make sure that the customer service is at all times performed in a professional way. Help customers or participants feel at ease and support special requirements.

• Follow company standards

  Lead and manage according to the organisation's code of conduct.

• Measure customer feedback

  Evaluate customer's comments in order to find out whether customers feel satisfied or dissatisfied with the product or service.

• Supervise game operations

  Circulate between gaming tables watching the games to ensure that operations are conducted properly. Note irregularities and malfunctions, ensure that dealers follow house rules and that players don't cheat.

• Prevent money laundering in gambling

  Take steps to prevent the abuse of the casino for avoiding taxation or obscuring the origin of money.

• Manage budgets

  Plan, monitor and report on the budget.

• Identify indicators of problem gambling

  Recognise and react adequately to signs of problem gambling, such as obsession, undue persistence in the face of mounting losses, irrational behaviour, and borrowing money.

• Manage operational budgets

  Prepare, monitor and adjust operational budgets together with the economical/administrative manager/professionals in the arts institute/unit/project.

• Recruit employees

  Hire new employees by scoping the job role, advertising, performing interviews and selecting staff in line with company policy and legislation.

• Manage staff

  Manage employees and subordinates, working in a team or individually, to maximise their performance and contribution. Schedule their work and activities, give instructions, motivate and direct the workers to meet the company objectives. Monitor and measure how an employee undertakes their responsibilities and how well these activities are executed. Identify areas for improvement and make suggestions to achieve this. Lead a group of people to help them achieve goals and maintain an effective working relationship among staff.

• Advise on betting

  Provide visitors with accurate betting advice. Inform visitors about the official laws and restrictions concerning betting.

• Perform project management

  Manage and plan various resources, such as human resources, budget, deadline, results, and quality necessary for a specific project, and monitor the project's progress in order to achieve a specific goal within a set time and budget.

• Assist customers

  Provide support and advice to customers in making purchasing decisions by finding out their needs, selecting suitable service and products for them and politely answering questions about products and services.

• Supervise daily information operations

  Direct daily operations of different units. Coordinate program/project activities to assure the respect of costs and time.

• Train employees

  Lead and guide employees through a process in which they are taught the necessary skills for the perspective job. Organise activities aimed at introducing the work and systems or improving the performance of individuals and groups in organisational settings.

• Follow ethical code of conduct of gambling

  Follow the rules and ethical code used in gambling, betting and lottery. Keep the entertainment of players in mind.

• Set organisational policies

  Participate in setting organisational policies that cover issues such as participant eligibility, program requirements, and program benefits for the service users.

• Follow betting strategies

  Develop logical betting strategies to increase profits and reduce losses in betting games and matches.

Optional knowledge and skills

Source: Sisyphus ODB