Profession front line medical receptionist

Front line medical receptionists greet clients and patients as they arrive at the medical facility and check them in, collect patient notes and make appointments work under the supervision and direction of healthcare institution manager.

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Personality Type

• Conventional / Enterprising

Knowledge

• Health records management

  The procedures and importance of record keeping in a healthcare system such as hospitals or clinics, the information systems used to keep and process records and how to achieve maximum accuracy of records.

• Customer service

  Processes and principles related to the customer, client, service user and to personal services; these may include procedures to evaluate customer's or service user's satisfaction.

• Medical informatics

  The processes and tools used for the analysis and dissemination of medical data through computerized systems.

• Health care system

  The structure and function of health care services.

• Administrative tasks in a medical environment

  The medical administrative tasks such as registration of patients, appointment systems, record keeping of patients information and repeated precribing.

• Health care legislation

  The patients` rights and responsibilities of health practitioners and the possible repercussions and prosecutions in relation to medical treatment negligence or malpractice.

• Medical terminology

  The meaning of medical terms and abbreviations, of medical prescriptions and various medical specialties and when to use it correctly.

Skills

• Contribute to continuity of health care

  Contribute to the delivery of coordinated and continuous healthcare.

• Comply with legislation related to health care

  Comply with the regional and national legislation that is relevant to one`s work and apply it in practice.

• Maintain healthcare user data confidentiality

  Comply with and maintain the confidentiality of healthcare users` illness and treatment information.

• Work in a multicultural environment in health care

  Interact, relate and communicate with individuals from a variety of different cultures, when working in a healthcare environment.

• Ensure proper appointment administration

  Set up a proper procedure to manage appointments, including policies related to cancellation and nonappearance.

• Communicate effectively in healthcare

  Communicate effectively with patients, families and other caregivers, health care professionals, and community partners.

• Follow clinical guidelines

  Follow agreed protocols and guidelines in support of healthcare practice which are provided by healthcare institutions, professional associations, or authorities and also scientific organisations.

• Apply numeracy skills

  Practise reasoning and apply simple or complex numerical concepts and calculations.

• Use electronic health records management system

  Use specific software for the management of health care records, following appropriate codes of practice.

• Collect healthcare user's general data

  Collect qualitative and quantitative data related to the healthcare user's anagraphic data and provide support on filling out the present and past history questionnaire and record the measures/tests performed by the practitioner.

• Answer patients' questions

  Respond in a friendly and professional manner to all inquiries from current or potential patients, and their families, of a healthcare establishment.

• Work in multidisciplinary health teams

  Participate in the delivery of multidisciplinary health care, and understand the rules and competences of other healthcare related professions.

• Type on electronic devices

  Type fast and flawless on electronic devices such as computers in order to ensure a quick and accurate data entry.

• Communicate by telephone

  Liaise via telephone by making and answering calls in a timely, professional and polite manner.

• Adhere to organisational guidelines

  Adhere to organisational or department specific standards and guidelines. Understand the motives of the organisation and the common agreements and act accordingly.

• Identify patients' medical records

  Locate, retrieve and present medical records, as requested by authorized medical personnel.

• Manage healthcare users' data

  Keep accurate client records which also satisfy legal and professional standards and ethical obligations in order to facilitate client management, ensuring that all clients' data (including verbal, written and electronic) are treated confidentially.

Optional knowledge and skills

Source: Sisyphus ODB