Profession electricity sales representative

Electricity sales representatives assess clients' energy needs, and recommend the purchase of electricity supply from their corporation. They promote their corporation's services, and negotiate terms of sale with clients.

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Personality Type

Knowledge

  • Electricity market

    The trends and major driving factors in the electricity trading market, electricity trades methodologies and practice, and the identification of the major stakeholders in the electricity sector.

  • Electricity

    Understand the principles of electricity and electrical power circuits, as well as the associated risks.

  • Characteristics of services

    The characteristics of a service that might include having acquired information about its application, function, features, use and support requirements.

  • Sales argumentation

    Techniques and sales methods used in order to present a product or service to customers in a persuasive manner and to meet their expectations and needs.

  • Sales strategies

    The principles concerning customer behaviour and target markets with the aim of promotion and sales of a product or a service.

  • Characteristics of products

    The tangible characteristics of a product such as its materials, properties and functions, as well as its different applications, features, use and support requirements.

Skills

  • Identify customer's needs

    Use appropriate questions and active listening in order to identify customer expectations, desires and requirements according to product and services.

  • Monitor after sales records

    Keep an eye on the after sales feedback and monitor customer satisfaction or complaints; record after sales calls for thorough data analysis.

  • Inform customers on energy consumption fees

    Inform potential customers of an energy retailer on the monthly fees charged for their energy supply services, and any additional charges.

  • Answer requests for quotation

    Make up prices and documents for the products that customers may purchase.

  • Manage contracts

    Negotiate the terms, conditions, costs and other specifications of a contract while making sure they comply with legal requirements and are legally enforceable. Oversee the execution of the contract, agree on and document any changes.

  • Assess customers

    Quickly compose a picture of a customers’ personal circumstances, needs and preferences.

  • Carry out sales analysis

    Examine sales reports to see what goods and services have and have not sold well.

  • Identify energy needs

    Identify the type and amount of energy supply necessary in a building or facility, in order to provide the most beneficial, sustainable, and cost-effective energy services for a consumer.

Optional knowledge and skills

promote sustainable energy upsell products perform market research energy performance of buildings prospect new customers advise on heating systems energy efficiency negotiate terms with suppliers review completed contracts advise on utility consumption plan event marketing for promotional campaigns sales promotion techniques manage contract disputes assess supplier risks plan customers' sales visits negotiate improvement with suppliers implement sales strategies prepare sales checks implement marketing strategies achieve sales targets deliver a sales pitch identify suppliers liaise with advertising agencies promote environmental awareness manage development of promotional material

Source: Sisyphus ODB