Profession elderly home manager

Elderly home managers oversee, plan, organise and evaluate the provision of elderly care services for people who are in need of these services due to the effects of ageing. They manage the elderly care home and supervise the activities of the staff.

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Personality Type

• Enterprising / Social

Related professions personal care

• First line supervisor of personal care workers
• Handicapped care services manager
• Personal carer in an institution for psychiatric patients
• Personal carer in an institution for the elderly
• Personal carer in an institution for the handicapped
• Personal carer in private homes
• Pharmacy assistant (semi-skilled)
• Psychiatric care services manager

Knowledge

• Social sciences

  The development and characteristics of sociological, anthropological, psychological, political, and social policy theories.

• Social justice

  The development and principles of human rights and social justice and the way they should be applied on a case by case basis.

• Psychology

  The human behaviour and performance with individual differences in ability, personality, interests, learning, and motivation.

• Personnel management

  The methodologies and procedures involved in the hiring and development of employees in order to ensure value for the organisation, as well as personnel needs, benefits, conflict resolution and ensuring a positive corporate climate.

• Company policies

  The set of rules that govern the activity of a company.

• Business management principles

  Principles governing business management methods such as strategy planning, methods of efficient production, people and resources coordination.

• Customer service

  Processes and principles related to the customer, client, service user and to personal services; these may include procedures to evaluate customer's or service user's satisfaction.

• Legal requirements in the social sector

  The prescribed legislative and regulatory requirements in the social sector.

• Financial management

  The field of finance that concerns the practical process analysis and tools for designating financial resources. It encompasses the structure of businesses, the investment sources, and the value increase of corporations due to managerial decision-making.

• Budgetary principles

  Principles of estimating and planning of forecasts for business activity, compile regular budget and reports.

• Organisational policies

  The policies to achieve set of goals and targets regarding the development and maintenance of an organisation.

Skills

• Manage fundraising activities

  Initiate fundraising activities managing the place, teams involved, causes and budgets.

• Use person-centred planning

  Use person-centred planning (PCP) and implement the delivery of social services in order to determine what the service users and their caregivers want, and how the services can support this.

• Manage budgets for social services programs

  Plan and administer budgets in social services, covering programmes, equipment and support services.

• Advocate for others

  Deliver arguments in favour of something, such as a cause, idea, or policy, to benefit another person.

• Liaise with colleagues

  Liaise with fellow colleagues to ensure common understanding on work related affairs and agree on the necessary compromises the parties might need to face. Negotiate compromises between parties as to ensure that work in general run efficiently towards the achievement of the objectives.

• Maintain records of work with service users

  Maintain accurate, concise, up-to-date and timely records of the work with service users while complying with legislation and policies related to privacy and security.

• Communicate professionally with colleagues in other fields

  Communicate professionally and cooperate with members of the other professions in the health and social services sector.

• Comply with legislation in social services

  Act according to policy and legal requirements in providing social services.

• Perform public relations

  Perform public relations (PR) by managing the spread of information between an individual or an organisation and the public.

• Monitor regulations in social services

  Monitor and analyse regulations, policies and changes in these regulations in order to assess how they impact social work and services.

• Prevent social problems

  Develop, define and implement actions that can prevent social problems, striving for the enhancement of the quality of life for all citizens.

• Promote social change

  Promote changes in relationships between individuals, families, groups, organisations and communities by taking into consideration and coping with unpredictable changes, at the micro, macro and mezzo level.

• Cooperate at inter-professional level

  Cooperate with people in other sectors in relation to social service work.

• Manage ethical issues within social services

  Apply social work ethical principles to guide practice and manage complex ethical issues, dilemmas and conflicts in accordance to occupational conduct, the ontology and the code of ethics of the social services occupations, engaging in ethical decision making by applying standards of national and - as applicable - international codes of ethics or statements of principles.

• Manage health and safety standards

  Oversee all personnel and processes to comply with health, safety and hygiene standards. Communicate and support alignment of these requirements with the company's health and safety programmes.

• Communicate with social service users

  Use verbal, non-verbal, written, and electronic communication. Pay attention to the specific social service users' needs, characteristics, abilities, preferences, age, developmental stage, and culture.

• Apply decision making within social work

  Take decisions when called for, staying within the limits of granted authority and considering the input from the service user and other caregivers.

• Demonstrate leadership in social service cases

  Take the lead in the practical handling of social work cases and activities.

• Report on social development

  Report results and conclusions on society's social development in an intelligible way, presenting these orally and in written form to a range of audiences from non-experts to experts.

• Work within communities

  Establish social projects aimed at community development and active citizen participation.

• Adhere to organisational guidelines

  Adhere to organisational or department specific standards and guidelines. Understand the motives of the organisation and the common agreements and act accordingly.

• Consider economic criteria in decision making

  Develop proposals and take appropriate decisions taking into account economic criteria.

• Carry out social work research

  Initiate and design research to assess social problems and evaluate social work interventions. Use statistical sources to connect the individual data with more aggregated categories and interpret data relating to the social context.

• Organise operations of residential care services

  Plan and monitor the implementation of establishment procedures by operations staff, ensuring the proper and efficient operation of the facility for elderly care in relation to cleaning and laundry services, cooking and meals services and any other medical and nursing services required.

• Apply socially just working principles

  Work in accordance with management and organisational principles and values focusing on human rights and social justice.

• Build helping relationship with social service users

  Develop a collaborative helping relationship, addressing any ruptures or strains in the relationship, fostering bonding and gaining service users` trust and cooperation through empathic listening, caring, warmth and authenticity.

• Advocate for social service users

  Speak for and on behalf of service users, using communicative skills and knowledge of relevant fields to assist those less advantaged.

• Apply holistic approach within social services

  Consider the social service user in any situation, recognising the connections between micro-dimension, meso-dimension, and macro-dimension of social problems, social development and social policies.

• Represent the organisation

  Act as representative of the institution, company or organisation to the outside world.

• Analyse community needs

  Identify and respond to specific social problems in a community, delineating the extent of the problem and outline the level of resources required to address it and identifying the existing community assets and resources that are available to address the problem.

• Influence policy makers on social service issues

  Inform and advise policy makers by explaining and interpreting the needs of the citizens to enhance social service programs and policies.

• Show intercultural awareness

  Show sensibility towards cultural differences by taking actions which facilitate positive interaction between international organisations, between groups or individuals of different cultures, and to promote integration in a community.

• Delegate activities

  Delegate activities and tasks to others according to the ability, level of preparation, competence and legal scope of practice. Make sure that people understand what they should do and when they should do it.

• Set organisational policies

  Participate in setting organisational policies that cover issues such as participant eligibility, program requirements, and program benefits for the service users.

• Deliver social services in diverse cultural communities

  Deliver services which are mindful of different cultural and language traditions, showing respect and validation for communities and being consistent with policies regarding human rights and equality and diversity.

• Establish daily priorities

  Establish daily priorities for staff personnel. Effectively deal with multi-task workload.

• Manage budgets

  Plan, monitor and report on the budget.

• Implement marketing strategies

  Implement strategies which aim to promote a specific product or service, using the developed marketing strategies.

• Follow health and safety precautions in social care practices

  Ensure hygienic work practice, respecting the safety of the environment at day care, residential care settings and care at home.

• Work in a multicultural environment in health care

  Interact, relate and communicate with individuals from a variety of different cultures, when working in a healthcare environment.

• Perform risk analysis

  Identify and assess factors that may jeopardise the success of a project or threaten the organisation's functioning. Implement procedures to avoid or minimise their impact.

• Manage social crisis

  Identify, respond and motivate individuals in social crisis situations, in a timely manner, making use of all resources.

• Review social service plan

  Review social service plans, taking service users' views and preferences into account. Follow up on the plan, assessing the quantity and quality of services provided.

• Provide safeguarding to individuals

  Help vulnerable individuals assess risks and make informed choices by proving information on indicators of abuse, measures to avoid abuse and steps to take in the case of suspected abuse.

• Evaluate social work program's impact

  Gather data to allow the assessment of the impact of a program on a community.

• Promote social awareness

  Promote the understanding of dynamics of social relationships between individuals, groups, and communities. Promote the importance of human rights, and positive social interaction, and the inclusion of social awareness in education.

• Manage staff

  Manage employees and subordinates, working in a team or individually, to maximise their performance and contribution. Schedule their work and activities, give instructions, motivate and direct the workers to meet the company objectives. Monitor and measure how an employee undertakes their responsibilities and how well these activities are executed. Identify areas for improvement and make suggestions to achieve this. Lead a group of people to help them achieve goals and maintain an effective working relationship among staff.

• Build business relationships

  Establish a positive, long-term relationship between organisations and interested third parties such as suppliers, distributors, shareholders and other stakeholders in order to inform them of the organisation and its objectives.

• Manage government funding

  Monitor the budget received through government funding, and ensure there are enough resources to cover the costs and expenses of the organisation or project.

• Manage personnel

  Hire and train employees to increase their value to the organisation. This includes a range of human resources activity, developing and implementing policies and processes to create an employee-supportive work environment.

• Coordinate care

  Coordinate care for patient groups, being able to manage a number of patients within a given amount of time and provide optimum health services.

• Undertake continuous professional development in social work

  Undertake continuous professional development (CPD) to continuously update and develop knowledge, skills and competences within one`s scope of practice in social work.

• Relate empathetically

  Recognise, understand and share emotions and insights experienced by another.

• Handle conflicts

  Mediate in conflicts and tense situations by acting between parties, such as service users, important others like families, and institutions, striving to effect an agreement, reconciliate, and resolve problems.

• Address problems critically

  Identify the strengths and weaknesses of various abstract, rational concepts, such as issues, opinions, and approaches related to a specific problematic situation in order to formulate solutions and alternative methods of tackling the situation.

• Apply quality standards in social services

  Apply quality stardards in social services while upholding social work values and principles.

• Evaluate staff performance in social work

  Evaluate the work of staff and volunteers to ensure that programs are of appropriate quality and that resources are used effectively.

Optional knowledge and skills

Source: Sisyphus ODB