Profession domestic appliances specialised seller

Domestic appliances specialised sellers sell domestic appliances in specialised shops.

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Personality Type

• Enterprising / Conventional

Knowledge

• Characteristics of services

  The characteristics of a service that might include having acquired information about its application, function, features, use and support requirements.

• Characteristics of products

  The tangible characteristics of a product such as its materials, properties and functions, as well as its different applications, features, use and support requirements.

• Product comprehension

  The offered products, their functionalities, properties and legal and regulatory requirements.

• Sales argumentation

  Techniques and sales methods used in order to present a product or service to customers in a persuasive manner and to meet their expectations and needs.

• Manufacturer's instructions for electrical household appliances

  The manufacturer's instructions needed to install household devices such as washing machines, dishwashers, refrigerators etc.

• E-commerce systems

  Basic digital architecture and commercial transactions for trading products or services conducted via Internet, e-mail, mobile devices, social media, etc.

Skills

• Process refunds

  Resolve customer inquiries for returns, exchange of merchandise, refunds or bill adjustments. Follow organisational guidelines during this process.

• Maintain store cleanliness

  Keep the store tidy and clean by hovering and mopping.

• Provide customer guidance on product selection

  Provide suitable advice and assistance so that customers find the exact goods and services they were looking for. Discuss product selection and availability.

• Provide customer follow-up services

  Register, follow-up, solve and respond to customer requests, complaints and after-sales services.

• Demonstrate products' features

  Demonstrate how to use a product in a correct and safe manner, provide customers with information on the product's main features and benefits, explain operation, correct use and maintenance. Persuade potential customers to purchase items.

• Advise customers on electrical household appliances' installation

  Provide customers with detailed advice on the installation, correct use and maintenance of electrical household equipment, such as washing machines, dryers, and dishwashers.

• Examine merchandise

  Control that items put up for sale are correctly priced and displayed and that they function as advertised.

• Organise product display

  Arrange goods in attractive and safe way. Set up a counter or other display area where demonstrations take place in order to attract the attention of prospective customers. Organise and maintain stands for merchandise display. Create and assemble sales spot and product displays for sales process.

• Stock shelves

  Refill shelves with merchandise to be sold.

• Identify customer's needs

  Use appropriate questions and active listening in order to identify customer expectations, desires and requirements according to product and services.

• Plan aftersales arrangements

  Come to an agreement with the customer about the delivery, setup and service of the goods; perform appropriate measures to ensure delivery.

• Carry out active selling

  Deliver thoughts and ideas in impactful and influencing manner to persuade customers to become interested in new products and promotions. Persuade clients that a product or service will satisfy their needs.

• Apply numeracy skills

  Practise reasoning and apply simple or complex numerical concepts and calculations.

• Guarantee customer satisfaction

  Handle customer expectations in a professional manner, anticipating and addressing their needs and desires. Provide flexible customer service to ensure customer satisfaction and loyalty.

• Use different communication channels

  Make use of various types of communication channels such as verbal, handwritten, digital and telephonic communication with the purpose of constructing and sharing ideas or information.

• Prepare warranty documents for electrical household appliances

  Compose warranty forms for electrical household equipment sold to customers.

• Prevent shoplifting

  Identify shoplifters and methods by which shoplifters try to steal. Implement anti-shoplifting policies and procedures to protect against theft.

• Explain features of electrical household appliances

  Present and explain the characteristics and features of household equipment such as refrigerators, washing machines and vacuum cleaners; explain brand differentiation, performance and durability.

• Operate cash register

  Register and handle cash transactions by using point of sale register.

• Issue sales invoices

  Prepare the invoice of goods sold or services provided, containing individual prices, the total charge, and the terms. Complete order processing for orders received via telephone, fax and internet and calculate the customer’s final bill.

• Monitor stock level

  Evaluate how much stock is used and determine what should be ordered.

• Carry out order intake

  Take in of purchase requests for items that are currently unavailable.

• Organise storage facilities

  Order the contents of a storage area to improve efficiency with respect to the inflow and outflow of the stored items.

• Ensure compliance with legal requirements

  Guarantee compliance with established and applicable standards and legal requirements such as specifications, policies, standards or law for the goal that organisations aspire to achieve in their efforts.

• Carry out products preparation

  Assemble and prepare goods and demonstrate their functionalities to customers.

• Advise customers on power requirements of products

  Explain to customers the power required for the appliance or product purchased.

Optional knowledge and skills

Source: Sisyphus ODB