Profession debt collector

Debt collectors compile debt owned to the organisation or third parties, mostly in cases when the debt is past its due date.

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Personality Type

• Enterprising / Conventional
• Conventional / Enterprising

Knowledge

• Debt systems

  The processes needed to obtain goods or services before payment and when a sum of money is owed or overdue.

• Credit control processes

  The various techniques and procedures applied to ensure that credit is given to the suitable customers and that they pay on time.  

• Debt collection techniques

  The techniques and principles used to collect overdue debt from customers.

• Debt classification

  The different classifications of debt such as public and publicly guaranteed debt, private non-guaranteed credits, central bank deposits, etc.

Skills

• Use communication techniques

  Apply techniques of communication which allow interlocutors to better understand each other and communicate accurately in the transmission of messages.

• Communicate with customers

  Respond to and communicate with customers in the most efficient and appropriate manner to enable them to access the desired products or services, or any other help they may require.

• Have computer literacy

  Utilise computers, IT equipment and modern day technology in an efficient way.

• Show diplomacy

  Deal with people in a sensitive and tactful way.

• Pose questions referring to documents

  Revise and formulate questions in regards to documents in general. Investigate about the completeness, confidentiality measures, style of the document, and specific instructions to handle documents.

• Create solutions to problems

  Solve problems which arise in planning, prioritising, organising, directing/facilitating action and evaluating performance. Use systematic processes of collecting, analysing, and synthesising information to evaluate current practice and generate new understandings about practice.

• Secure sensitive customer's information

  Select and apply security measures and regulations related to sensitive customer information with the aim of protecting their privacy.

• Facilitate official agreement

  Facilitate an official agreement between two disputing parties, ensuring that both parties agree on the resolution which has been decided on, as well as writing the necessary documents and ensuring both parties sign it.

• Perform debt investigation

  Use research techniques and tracing strategies to identify overdue payment arrangements and address them

• Handle conflicts

  Mediate in conflicts and tense situations by acting between parties, such as service users, important others like families, and institutions, striving to effect an agreement, reconciliate, and resolve problems.

• Assess customers

  Quickly compose a picture of a customers’ personal circumstances, needs and preferences.

• Enforce customer's debt repayment

  Monitor customers to pay all debts and amounts due; negotiate return of merchandise.

• Maintain client debt records

  Preserve a list with the debt records of clients and update it regularly

• Keep task records

  Organise and classify records of prepared reports and correspondence related to the performed work and progress records of tasks.

• Calculate debt costs

  Calculate the amount of money owed and apply basic numeracy principles to do so.

Optional knowledge and skills

Source: Sisyphus ODB