Profession checkout supervisor

Checkout supervisors oversee cashiers in department stores and other big stores.

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Personality Type

• Enterprising / Conventional

Skills

• Oversee promotional sales prices

  Ensure that sale prices and promotions are passed through the register as they should.

• Monitor customer service

  Ensure all employees are providing excellent customer service in accordance to company policy.

• Maintain transaction's reports

  Maintain regular reports related to the transactions performed via the cash register.

• Perform balance sheet operations

  Make up a balance sheet displaying an overview of the organisation's current financial situation. Take into account income and expenses, fixed assets such as buildings and land, intangible assets such as trademarks and patents.

• Process payments

  Accept payments such as cash, credit cards and debit cards. Handle reimbursement in case of returns or administer vouchers and marketing instruments such as bonus cards or membership cards. Pay attention to safety and the protection of personal data.

• Supervise store opening and closing procedures

  Supervise the procedures of opening and closing hours such as cleaning, stock shelfing, securing valuable items, etc.

• Provide customer follow-up services

  Register, follow-up, solve and respond to customer requests, complaints and after-sales services.

• Train employees

  Lead and guide employees through a process in which they are taught the necessary skills for the perspective job. Organise activities aimed at introducing the work and systems or improving the performance of individuals and groups in organisational settings.

• Create solutions to problems

  Solve problems which arise in planning, prioritising, organising, directing/facilitating action and evaluating performance. Use systematic processes of collecting, analysing, and synthesising information to evaluate current practice and generate new understandings about practice.

• Provide department schedule for staff

  Lead staff members through breaks and lunches, schedule work adhere to labour hours allocated to the department.

• Apply company policies

  Apply the principles and rules that govern the activities and processes of an organisation.

• Develop financial statistics reports

  Create financial and statistical reports based on collected data which are to be presented to managing bodies of an organisation.

• Manage staff

  Manage employees and subordinates, working in a team or individually, to maximise their performance and contribution. Schedule their work and activities, give instructions, motivate and direct the workers to meet the company objectives. Monitor and measure how an employee undertakes their responsibilities and how well these activities are executed. Identify areas for improvement and make suggestions to achieve this. Lead a group of people to help them achieve goals and maintain an effective working relationship among staff.

• Control of expenses

  Monitoring and maintaining effective cost controls, in regards to efficiencies, waste, overtime and staffing. Assessing excesses and strives for efficiency and productivity.

• Operate cash point

  Count the money; balance cash drawer at the end of the shift; receive payments and process payment information; use scanning equipment.

• Manage theft prevention

  Apply theft and robbery prevention; monitor security surveillance equipment; enforce security procedures if needed.

• Manage budgets

  Plan, monitor and report on the budget.

• Use IT systems for commercial purposes

  Convey and communicate data and make commercial decisions by using internal and external IT-systems where appropriate.

• Managing a business with great care

  Detailed and thorough treatment of transactions, compliance with regulations and supervision of employees, safeguarding a smooth running of daily operations.

• Recruit employees

  Hire new employees by scoping the job role, advertising, performing interviews and selecting staff in line with company policy and legislation.

Optional knowledge and skills

Source: Sisyphus ODB