Profession camping ground manager

Camping ground managers plan, direct, or coordinate all campsite facilities and manages employees.

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Personality Type

• Enterprising / Investigative

Knowledge

• Local area tourism industry

  The characteristics of local sights and events, accommodation, bars and restaurants and leisure activities.

Skills

• Manage inventory of camping supplies

  Oversee the inventory of camping equipment and supplies and take care of maintenance and the repair or replacement of equipment if required.

• Supervise entertainment activities for guests

  Oversee camp programmes and activities such as games, sports and entertainment events.

• Supervise camp operations

  Oversee the daily operations of a camp including guest departures and arrivals, cleanliness of washing facilities and the provision of food, drinks or entertainment.

• Manage maintenance operations

  Oversee maintenance activities, making sure that staff is following procedures and ensuring routine and periodic refurbishment and maintenance activities.

• Manage medium term objectives

  Monitor medium term schedules with budget estimations and reconciliation on a quarterly basis.

• Procure hospitality products

  Acquire goods or services from an outside external source.

• Ensure cross-department cooperation

  Guarantee communication and cooperation with all the entities and teams in a given organisation, according to the company strategy.

• Implement sales strategies

  Carry out the plan to gain competitive advantage on the market by positioning the company's brand or product and by targeting the right audience to sell this brand or product to.

• Schedule shifts

  Plan staff time and shifts to reflect the demands of the business.

• Maintain camping facilities

  Keep campsites or areas for recreation, including maintenance and supply selection.

• Manage health and safety standards

  Oversee all personnel and processes to comply with health, safety and hygiene standards. Communicate and support alignment of these requirements with the company's health and safety programmes.

• Handle customer complaints

  Administer complaints and negative feedback from customers in order to address concerns and where applicable provide a quick service recovery.

• Manage budgets

  Plan, monitor and report on the budget.

• Plan medium to long term objectives

  Schedule long term objectives and immediate to short term objectives through effective medium-term planning and reconciliation processes.

• Recruit employees

  Hire new employees by scoping the job role, advertising, performing interviews and selecting staff in line with company policy and legislation.

• Manage inspections of equipment

  Monitor formal or official viewings and examinations in order to regularly test and inspect property and equipment.

• Manage guest support services

  Monitor guest services to ensure that clients have a positive feeling.

• Develop strategies for accessibility

  Create strategies for a business to enable optimum accessibility for all clients.

• Comply with food safety and hygiene

  Respect optimal food safety and hygiene during preparation, manufacturing, processing, storage, distribution and delivery of food products.

• Implement marketing strategies

  Implement strategies which aim to promote a specific product or service, using the developed marketing strategies.

• Manage staff

  Manage employees and subordinates, working in a team or individually, to maximise their performance and contribution. Schedule their work and activities, give instructions, motivate and direct the workers to meet the company objectives. Monitor and measure how an employee undertakes their responsibilities and how well these activities are executed. Identify areas for improvement and make suggestions to achieve this. Lead a group of people to help them achieve goals and maintain an effective working relationship among staff.

• Monitor work for special events

  Oversee activities during special events taking into account specific objectives, schedule, timetable, agenda, cultural limitations, account rules and legislation.

• Manage front operations

  Monitor daily scheduling of room bookings, following quality standards and resolving special situations in front operations.

Optional knowledge and skills

Source: Sisyphus ODB