Profession cabin crew manager

Aircraft pursers are the in charge flight attendant, making sure all service is great as possible and solving any on-board problems.

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Personality Type

• Enterprising / Social

Related professions air transport

• Air traffic controller
• Air traffic safety technician
• Air transport operations clerk
• Aircraft loader
• Aircraft pilot, co-pilot
• Aircraft service technician
• Flight attendant
• Helicopter pilot
• Radar observer

Knowledge

• Air transport law

  Know air transport laws and regulations. Due to the nature of aviation, knowledge of air transport laws partially overlaps with knowledge of international law.

• Airport planning

  Know airport planning for different types of aircrafts; use that information to mobilise resources and people in order to handle the aircrafts while they are in the airport.

• Common aviation safety regulations

  The body of legislation and regulations that apply to the field of civil aviation at regional, national, European and International levels. Understand that regulations aimed at protecting citizens at all times in civil aviation; ensure that operators, citizens, and organisations comply with these rules.

Skills

• Execute flight plans

  Listen to the briefing given by the captain or the crew manager; understand service requirements and apply the commissioned tasks in an appropriate manner.

• Handle stressful situations

  Deal with and manage highly stressful situations in the workplace by following adequate procedures, communicating in a quiet and effective manner, and remaining level-headed when taking decisions.

• Communicate verbal instructions

  Communicate transparent instructions. Ensure that messages are understood and followed correctly.

• Provide food and beverages

  Provide people with food and drink during trip, a flight, an event, or any other occurrence.

• Manage the customer experience

  Monitor, create and oversee customer experience and perception of brand and service. Ensure pleasant customer experience, treat customers in a cordial and courteous manner.

• Analyse work-related written reports

  Read and comprehend job-related reports, analyse the content of reports and apply findings to daily work operations.

• Deliver outstanding service

  Provide outstanding customer service by exceeding customer expectations; establish reputation as an exceptional service provider.

• Process customer orders

  Handle orders placed by customers. Receive the customer order and define a list of requirements, a working process, and a time frame. Execute the work as planned.

• Handle veterinary emergencies

  Handle unforeseen incidents concerning animals and circumstances which call for urgent action in an appropriate professional manner.

• Sell souvenirs

  Exchange souvenirs for money by displaying them in an attractive way and communicating with customers.

• Maintain relationship with customers

  Build a lasting and meaningful relationship with customers in order to ensure satisfaction and fidelity by providing accurate and friendly advice and support, by delivering quality products and services and by supplying after-sales information and service.

• Inspect cabin service equipment

  Inspect cabin service equipment, such as trolleys and catering equipment, and safety equipment such as life jackets, inflatable life rafts, first-aid kits, skiff emergency packs, emergency flashlights, and hand-held radios. Record inspections in logbooks.

• Deal with challenging work conditions

  Deal with challenging circumstances in which to perform work, such as night work, shift work, and atypical working conditions.

• Follow verbal instructions

  Have the ability to follow spoken instructions received from colleagues. Strive to understand and clarify what is being requested.

• Carry out pre-flight duties

  Check on-board safety equipment; ensure that the plane is clean; ensure that documents in the seat pockets are up to date; check if all meals and other required stock are on board.

• Conduct full-scale emergency plan exercises

  Conduct and mobilise all efforts, support organisations, resources, and communications within the airport, to carry out prevention plan exercises in order to prepare and train airport personnel for real-life emergency situations.

• Provide first aid

  Administer cardiopulmonary resuscitation or first aid in order to provide help to a sick or injured person until they receive more complete medical treatment.

• Prepare flight reports

  Prepare reports showing flight departure and arrival locations, passenger ticket numbers, food and drink inventories, condition of cabin equipment, and potential problems encountered by passengers.

• Perform routine flight operations checks

  Perform checks before and during flight: conduct pre-flight and in-flight inspections of aircraft performance, route and fuel usage, runway availability, airspace restrictions, etc.

• Give instructions to staff

  Give instructions to subordinates by employing various communication techniques. Adjust communication style to the target audience in order to convey instructions as intended.

• Upsell products

  Persuade customers to buy additional or more expensive products.

Optional knowledge and skills

Source: Sisyphus ODB