Profession building materials specialised seller
Building materials specialised sellers sell building materials in specialised shops.
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Personality Type
Knowledge
- E-commerce systems
Basic digital architecture and commercial transactions for trading products or services conducted via Internet, e-mail, mobile devices, social media, etc.
- Characteristics of services
The characteristics of a service that might include having acquired information about its application, function, features, use and support requirements.
- Characteristics of products
The tangible characteristics of a product such as its materials, properties and functions, as well as its different applications, features, use and support requirements.
- Sales argumentation
Techniques and sales methods used in order to present a product or service to customers in a persuasive manner and to meet their expectations and needs.
- Construction equipment related to building materials
Equipment required for handling building materials in all stages of construction, from foundation work to external and internal finish.
- Product comprehension
The offered products, their functionalities, properties and legal and regulatory requirements.
Skills
- Estimate cost of building materials
Estimate the total cost of building materials required, take into account tendering procedures.
- Issue sales invoices
Prepare the invoice of goods sold or services provided, containing individual prices, the total charge, and the terms. Complete order processing for orders received via telephone, fax and internet and calculate the customer’s final bill.
- Apply numeracy skills
Practise reasoning and apply simple or complex numerical concepts and calculations.
- Provide customised building materials
Design and craft custom-made building materials, operating equipment such as hand-cutting tools and power saws.
- Prevent shoplifting
Identify shoplifters and methods by which shoplifters try to steal. Implement anti-shoplifting policies and procedures to protect against theft.
- Guarantee customer satisfaction
Handle customer expectations in a professional manner, anticipating and addressing their needs and desires. Provide flexible customer service to ensure customer satisfaction and loyalty.
- Maintain store cleanliness
Keep the store tidy and clean by hovering and mopping.
- Monitor stock level
Evaluate how much stock is used and determine what should be ordered.
- Identify customer's needs
Use appropriate questions and active listening in order to identify customer expectations, desires and requirements according to product and services.
- Operate cash register
Register and handle cash transactions by using point of sale register.
- Ensure compliance with legal requirements
Guarantee compliance with established and applicable standards and legal requirements such as specifications, policies, standards or law for the goal that organisations aspire to achieve in their efforts.
- Handle building materials
Move building materials and supplies from receiving area to destination area; operate a hand truck or forklift.
- Carry out order intake
Take in of purchase requests for items that are currently unavailable.
- Organise storage facilities
Order the contents of a storage area to improve efficiency with respect to the inflow and outflow of the stored items.
- Organise product display
Arrange goods in attractive and safe way. Set up a counter or other display area where demonstrations take place in order to attract the attention of prospective customers. Organise and maintain stands for merchandise display. Create and assemble sales spot and product displays for sales process.
- Plan aftersales arrangements
Come to an agreement with the customer about the delivery, setup and service of the goods; perform appropriate measures to ensure delivery.
- Carry out products preparation
Assemble and prepare goods and demonstrate their functionalities to customers.
- Advise customers on building materials
Provide customers with detailed advice on various building materials; recommend sustainable development and promote the use of green materials such as wood, straw and bamboo; promote recycling and the use of renewable or non-toxic materials.
- Identify construction materials from blueprints
Identify materials defined by the sketches and blueprints of the building to be constructed.
- Demonstrate products' features
Demonstrate how to use a product in a correct and safe manner, provide customers with information on the product's main features and benefits, explain operation, correct use and maintenance. Persuade potential customers to purchase items.
- Provide customer follow-up services
Register, follow-up, solve and respond to customer requests, complaints and after-sales services.
- Examine merchandise
Control that items put up for sale are correctly priced and displayed and that they function as advertised.
- Use different communication channels
Make use of various types of communication channels such as verbal, handwritten, digital and telephonic communication with the purpose of constructing and sharing ideas or information.
- Sell building materials
Sell building materials and construction equipment like glass, bricks, floor tiles and roofing.
- Provide customer guidance on product selection
Provide suitable advice and assistance so that customers find the exact goods and services they were looking for. Discuss product selection and availability.
- Process refunds
Resolve customer inquiries for returns, exchange of merchandise, refunds or bill adjustments. Follow organisational guidelines during this process.
- Stock shelves
Refill shelves with merchandise to be sold.
- Carry out active selling
Deliver thoughts and ideas in impactful and influencing manner to persuade customers to become interested in new products and promotions. Persuade clients that a product or service will satisfy their needs.
Optional knowledge and skills
construction industrySource: Sisyphus ODB