Profession betting manager

Betting managers organise and coordinate the activities of a betting shop. They oversee daily operations and facilitate communication between staff and customers. They carry out cashier duties, train staff and strive to improve the profitability of their business. They take responsibility for all betting activities and ensure that relevant betting rules and regulations are followed.

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Personality Type

• Enterprising / Conventional
• Enterprising / Investigative

Knowledge

• Betting

  The activity of predicting results and wagering money on the outcome. While most betting activities involve sports, bets can be placed on any kind of competition.

• Accounting

  The documentation and processing of data regarding financial activities.

• Customer service

  Processes and principles related to the customer, client, service user and to personal services; these may include procedures to evaluate customer's or service user's satisfaction.

• Betting legislation

  The official legislations and laws that regulate or prohibit betting activities.

Skills

• Assist customers

  Provide support and advice to customers in making purchasing decisions by finding out their needs, selecting suitable service and products for them and politely answering questions about products and services.

• Supervise betting operations

  Supervise betting activities to ensure that operations are conducted properly. Note irregularities and ensure that all betts are conducted according to law and house rules.

• Perform project management

  Manage and plan various resources, such as human resources, budget, deadline, results, and quality necessary for a specific project, and monitor the project's progress in order to achieve a specific goal within a set time and budget.

• Supervise betting shop staff

  Observe, supervise and schedule the daily tasks of betting shop employees.

• Keep records of work progress

  Maintain records of the progress of the work including time, defects, malfunctions, etc.

• Manage securities

  Administer the securities owned by the company or organisation, namely debt securities, equity securities and derivatives aiming to get the highest benefit from them.

• Schedule recreation facilities

  Schedule the use of recreational facilities.

• Manage staff

  Manage employees and subordinates, working in a team or individually, to maximise their performance and contribution. Schedule their work and activities, give instructions, motivate and direct the workers to meet the company objectives. Monitor and measure how an employee undertakes their responsibilities and how well these activities are executed. Identify areas for improvement and make suggestions to achieve this. Lead a group of people to help them achieve goals and maintain an effective working relationship among staff.

• Monitor customer behaviour

  Oversee, identify and observe the evolution of the customer's needs and interests.

• Display betting information

  Answer betting queries and put betting information on display.

• Follow company standards

  Lead and manage according to the organisation's code of conduct.

• Manage recreational facility

  Manage the daily operations of a cultural facility. Organise all activities and coordinate the different departments functioning within a cultural facility. Develop a plan of action and arrange the necessary funds.

• Maintain customer service

  Keep the highest possible customer service and make sure that the customer service is at all times performed in a professional way. Help customers or participants feel at ease and support special requirements.

• Manage operational budgets

  Prepare, monitor and adjust operational budgets together with the economical/administrative manager/professionals in the arts institute/unit/project.

• Promote company

  To always try to project the company in the best possible light and to go the extra mile to ensure the best possible experience at the club by staff and customers alike. To explain and actively promote all club activities to customers.

• Follow betting strategies

  Develop logical betting strategies to increase profits and reduce losses in betting games and matches.

• Measure customer feedback

  Evaluate customer's comments in order to find out whether customers feel satisfied or dissatisfied with the product or service.

• Supervise daily information operations

  Direct daily operations of different units. Coordinate program/project activities to assure the respect of costs and time.

• Recognise indicators of problem betting

  Recognise and react adequately to signs of problem betting, such as obsession, irrational behaviour and borrowing money.

• Produce statistical financial records

  Review and analyse individual and company financial data in order to produce statistical reports or records.

• Represent the organisation

  Act as representative of the institution, company or organisation to the outside world.

• Manage profitability

  Review on a regular basis sales and profit performance.

• Set organisational policies

  Participate in setting organisational policies that cover issues such as participant eligibility, program requirements, and program benefits for the service users.

• Train employees

  Lead and guide employees through a process in which they are taught the necessary skills for the perspective job. Organise activities aimed at introducing the work and systems or improving the performance of individuals and groups in organisational settings.

• Advise on betting

  Provide visitors with accurate betting advice. Inform visitors about the official laws and restrictions concerning betting.

• Achieve sales targets

  Reach set sales goals, measured in revenue or sold units. Reach the target within a specific timeframe, prioritise sold products and services accordingly and plan in advance.

• Manage budgets

  Plan, monitor and report on the budget.

• Recruit employees

  Hire new employees by scoping the job role, advertising, performing interviews and selecting staff in line with company policy and legislation.

Optional knowledge and skills

Source: Sisyphus ODB