Profession beauty salon manager

Beauty salon managers oversee the daily operations and staff management in a beauty salon. They ensure customer satisfaction, budget control and inventory management. Beauty salon managers set up and enforce salon rules and cleanliness guidelines. They are also in charge of promoting the salon to attract new clients.

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Personality Type

• Enterprising / Conventional
• Enterprising / Investigative

Knowledge

• Customer service

  Processes and principles related to the customer, client, service user and to personal services; these may include procedures to evaluate customer's or service user's satisfaction.

• Cosmetics

  The various types of substances used to enhance the appearance of the human body.

• Salon management

  The managing aspects of running a cosmetology-related business, such as leadership, organisation, and communication.

• Recreation activities

  The field and characteristics of recreational activities for customers.

• Corporate social responsibility

  The handling or managing of business processes in a responsible and ethical manner considering the economic responsibility towards shareholders as equally important as the responsibility towards environmental and social stakeholders.

• Product comprehension

  The offered products, their functionalities, properties and legal and regulatory requirements.

• Quality standards

  The national and international requirements, specifications and guidelines to ensure that products, services and processes are of good quality and fit for purpose.

• Communication principles

  The set of commonly shared principles in regards with communication such as active listening, establish rapport, adjusting the register, and respecting the intervention of others.

• Customer relationship management

  The customer-oriented management approach and basic principles of successful customer relations that focus on interactions with customers such as technical support, customer services, after-sales support and direct communication with the customer.

Skills

• Manage customer service

  Manage the delivery of customer service including activities and approaches that play a vital part in customer service by seeking and implementing improvements and developments.

• Plan health and safety procedures

  Set up procedures for maintaining and improving health and safety in the workplace.

• Manage recreational facility

  Manage the daily operations of a cultural facility. Organise all activities and coordinate the different departments functioning within a cultural facility. Develop a plan of action and arrange the necessary funds.

• Develop professional network

  Reach out to and meet up with people in a professional context. Find common ground and use your contacts for mutual benefit. Keep track of the people in your personal professional network and stay up to date on their activities.

• Develop revenue generation strategies

  Elaborate methodologies through which a company markets and sells a product or service to generate income.

• Guarantee customer satisfaction

  Handle customer expectations in a professional manner, anticipating and addressing their needs and desires. Provide flexible customer service to ensure customer satisfaction and loyalty.

• Supervise daily information operations

  Direct daily operations of different units. Coordinate program/project activities to assure the respect of costs and time.

• Manage logistics

  Create logistic framework for transporting goods to customers and for receiving returns, execute and follow up the logistics processes and guidelines.

• Supervise the management of an establishment

  Run the management of an establishment and ensure that every need for a smooth running of the operations is looked after.

• Manage health and safety standards

  Oversee all personnel and processes to comply with health, safety and hygiene standards. Communicate and support alignment of these requirements with the company's health and safety programmes.

• Create solutions to problems

  Solve problems which arise in planning, prioritising, organising, directing/facilitating action and evaluating performance. Use systematic processes of collecting, analysing, and synthesising information to evaluate current practice and generate new understandings about practice.

• Develop organisational policies

  Develop and supervise the implementation of policies aimed at documenting and detailing the procedures for the operations of the organisation in the lights of its strategic planning.

• Manage a small-to-medium business

  Manage the organisational, financial and day-to-day operation of a small-to-medium enterprise.

• Manage supplies

  Monitor and control the flow of supplies that includes the purchase, storage and movement of the required quality of raw materials, and also work-in-progress inventory. Manage supply chain activities and synchronise supply with demand of production and customer.

• Manage operational budgets

  Prepare, monitor and adjust operational budgets together with the economical/administrative manager/professionals in the arts institute/unit/project.

• Delegate activities

  Delegate activities and tasks to others according to the ability, level of preparation, competence and legal scope of practice. Make sure that people understand what they should do and when they should do it.

• Monitor stock level

  Evaluate how much stock is used and determine what should be ordered.

• Liaise with managers

  Liaise with managers of other departments ensuring effective service and communication, i.e. sales, planning, purchasing, trading, distribution and technical.

• Develop recreation programmes

  Develop plans and policies which aim to provide the desired recreation activities to a target group or in a community.

• Supervise work

  Direct and supervise the day-to-day activities of subordinate personnel.

• Liaise with local authorities

  Maintain the liaison and exchange of information with regional or local authorities.

• Represent the organisation

  Act as representative of the institution, company or organisation to the outside world.

• Plan medium to long term objectives

  Schedule long term objectives and immediate to short term objectives through effective medium-term planning and reconciliation processes.

• Manage staff

  Manage employees and subordinates, working in a team or individually, to maximise their performance and contribution. Schedule their work and activities, give instructions, motivate and direct the workers to meet the company objectives. Monitor and measure how an employee undertakes their responsibilities and how well these activities are executed. Identify areas for improvement and make suggestions to achieve this. Lead a group of people to help them achieve goals and maintain an effective working relationship among staff.

• Manage budgets

  Plan, monitor and report on the budget.

• Order supplies

  Command products from relevant suppliers to get convenient and profitable products to purchase.

• Ensure compliance with company regulations

  Guarantee that employees' activities follow company regulations, as implemented through client and corporate guidelines, directives, policies and programmes.

• Follow company standards

  Lead and manage according to the organisation's code of conduct.

• Set hygiene standards

  Fix standards and procedures to ensure hygiene in an establishment.

• Schedule recreation facilities

  Schedule the use of recreational facilities.

• Promote recreation activities

  Promote the implementation of recreation programs in a community, as well as recreation services provided by an organisation or institution.

• Establish daily priorities

  Establish daily priorities for staff personnel. Effectively deal with multi-task workload.

• Set organisational policies

  Participate in setting organisational policies that cover issues such as participant eligibility, program requirements, and program benefits for the service users.

• Manage schedule of tasks

  Maintain an overview of all the incoming tasks in order to prioritise the tasks, plan their execution, and integrate new tasks as they present themselves.

• Identify customer's needs

  Use appropriate questions and active listening in order to identify customer expectations, desires and requirements according to product and services.

Optional knowledge and skills

Source: Sisyphus ODB