Profession barista
Baristas prepare specialised types of coffee using professional equipment in a hospitality/coffee shop/bar unit.
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Personality Type
Skills
- Greet guests
Welcome guests in a friendly manner in a certain place.
- Check deliveries on receipt
Control that all order details are recorded, that faulty items are reported and returned and that all paperwork is received and processed, according to the purchasing procedures.
- Maintain equipment for non-alcoholic drinks
Operate and care for the coffee and espresso machine and blending and juicing equipment. Thoroughly clean the machinery at the end of each business day.
- Work according to recipe
Perform tasks in food preparation according to recipe or specification in order to preserve the quality of ingredients and to ensure replication accuracy of the recipe. Select the appropriate materials to follow the recipe, taking into account the current situation.
- Handover the service area
Leave service area in conditions which follow safe and secure procedures, so that it is ready for the next shift.
- Prepare specialised coffee
Prepare coffee using specialised methods and equipment. Ensure a high quality preparation process.
- Execute opening and closing procedures
Apply standard opening and closing procedures for a bar, a store, a restaurant or a marketplace.
- Educate customers on coffee varieties
Instruct customers about origins, characteristics, differences in flavours and blends of coffee products.
- Handle customer complaints
Administer complaints and negative feedback from customers in order to address concerns and where applicable provide a quick service recovery.
- Take food and beverage orders from customers
Accept orders from customers and record them into the Point of Sale system. Manage order requests and communicate them to fellow staff members.
- Present decorative drink displays
Show drinks in the most attractive way and develop decorative drink displays.
- Educate customers on tea varieties
Instruct customers about origins, characteristics, differences in flavours and blends of tea products.
- Set up the coffee area
Set the coffee area so that it is ready and in conditions which follow safe and secure procedures, so that it is ready for the upcoming shift.
- Work in a hospitality team
Function confidently within a group in hospitality services, in which each has his own responsibility in reaching a common goal which is a good interaction with the customers, guests or collaborators and their contentment.
- Maximise sales revenues
Increase possible sales volumes and avoid losses through cross-selling, upselling or promotion of additional services.
- Upsell products
Persuade customers to buy additional or more expensive products.
- Maintain relationship with customers
Build a lasting and meaningful relationship with customers in order to ensure satisfaction and fidelity by providing accurate and friendly advice and support, by delivering quality products and services and by supplying after-sales information and service.
- Comply with food safety and hygiene
Respect optimal food safety and hygiene during preparation, manufacturing, processing, storage, distribution and delivery of food products.
- Maintain customer service
Keep the highest possible customer service and make sure that the customer service is at all times performed in a professional way. Help customers or participants feel at ease and support special requirements.
- Prepare hot drinks
Make hot drinks by brewing coffee and tea and adequately preparing other hot beverages.
Optional knowledge and skills
apply foreign languages in hospitality ensure regular maintenance of kitchen equipmentSource: Sisyphus ODB